Disputes Regulation Business Analyst

Baldwin Hackett & Meeks

Omaha, NE Business Intelligence

Baldwin Hackett & Meeks, Inc. (BHMI) is looking for an experienced disputes regulation business analyst to work primarily in the Concourse Financial Software Suite™ product group with a focus on disputes processing.  The Concourse – Disputes product allows BHMI to implement and maintain network dispute workflows for the major card association networks (Visa, Mastercard, Discover, etc.) as well as debit networks.

If you

  • Want to leverage your experience and knowledge of financial disputes processing
  • Want to be a key team member on the Concourse Financial Software Suite product team
  • Want to collaborate with team members who have years of successful implementation experience
  • Want to expand your knowledge of disputes processing to include the more technical processing aspects
  • Want to learn how to implement and test network dispute regulations
  • Want to work with highly configurable, robust, rules-based applications that manage the back office operations of electronic payment processors, including banks, merchants, financial networks, and other processors of financial transactions
  • Want your own office (not a cube)

Take a look at BHMI and apply today.

This position needs a talented, motivated, and self-directed team player who can work effectively in a team environment and who has the following skills:

  • Strong problem solving and analytical skills
  • Good communication (written and oral) and interpersonal skills
  • Self-motivated
  • Strong customer service skills

The ideal candidate will have three years of experience in managing card initiated electronic payment transactions and will possess experience in the following areas:

  • Strong industry knowledge of Disputes/Chargeback Processing for issuers and/or merchants
  • Experience in back office processing of electronic payment transactions with an emphasis on payments initiated via debit or credit cards
  • Experience managing dispute/chargeback regulations and mandates for card associations such as Visa, MasterCard, American Express, and Discover
  • Experience with Regulation E and Regulation Z as they relate to cardholder disputes
  • Experience in accounting and settlement directly related to managing the impacts of disputes activity against cardholder, merchant, network, and general ledger accounts. 

The individual selected for this position will participate in network mandate reviews and customer workflow design sessions.  The individual will be responsible for documenting the workflow requirements needed to meet a specific effort, implement the disputes configuration to meet the requirements and test the implementation prior to turning it over to the quality assurance group where the final testing is performed prior to customer deployment.  The individual will work directly with software design engineers, software developers, project managers, quality assurance, and publications staff.  The overall objective of this position is to ensure that quality dispute plans are delivered to BHMI customers.

Baldwin Hackett & Meeks, Inc. is always looking for talented individuals to add to our team.  Even if this position does not meet your career objectives, you are welcome to submit your resume to BHMI.  We will keep it in our files for up to one year and keep you in mind for other positions that become available.


Job ID: 1335

Posted about 1 month ago

Share This Job