Business Analyst II, Omaha NE

First Data

Omaha, NE Business Intelligence

Position Overview

Thisposition will reside in the client PMO team and will support system settingsanalysis, configuration and testing on a defined product set as well asdevelopment requests at the direction of the client.


Job Responsibilities

  • Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and Fiserv. 
  • Defines and/or resolves moderately complex customer problems within the designated product lines. This includes working closely with clients and internal departments to clearly understand and address business problems and issues. 
  • Responsible for delivery of projects to the client and/or internal organizations including completion and approval of testing. 
  • Has full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate. 
  • Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments. 
  • Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing. 
  • Adheres to established policy and procedures.

Scope of Job

Moderately complex customer problems; research inquiries and issues. Support client relationships.

Job Requirements

  • High school diploma or equivalent. College degree preferred . 2+ years industry experience in a customer facing role. Knowledge of Fiservs products, platforms, systems, and operational areas.

Competencies

  • Working with Microsoft Office
  • Customer Service Management
  • Relationship Management
  • General Computer Competencies
  • Customer Support Policies, Standards and Procedures
  • Customer Interaction
  • Problem Management
  • Knowledge of a Specific Customer Support Function
  • Knowledge of Product Line

Learn more about Fiserv\:

Life moves fast. And as it does, we know most people arent thinking about financial services But we are.


We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. 


Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. 


Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.


We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet.


Explore the possibilities of a career with Fiserv and Find Your Forward with us.

United States-Nebraska-Omaha-Omaha - 6855 Pacific St

Job ID: 2125

Posted 29 days ago

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