Sr Client Service Analyst

First Data

Omaha, NE Business Intelligence

Job Responsibilities


As a Sr. Client Service Analyst, you will be responsible for\: 

  • Assisting internal and external clients with daily operations as they pertain to Fiserv, providing consultative servicing and issue resolution in order to meet client and Fiserv objectives. 
  • Working with management to create an environment that promotes teamwork and cross functional partnerships at all levels. 
  • Having a thorough understanding of Fiservs strategic goals and align priorities accordingly.  
  • Controlling liability exposure, interpreting and communicating industry standards, updating internal systems, communicating enhancements with expertise in product specific transactions, screening and reporting and ensuring client satisfaction. 
  • Having full product service issue accountability, including incident reporting, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability and escalation to management as appropriate.  
  • Being first point of escalation and assisting with mediation of issues between clients and less tenured analysts, while displaying a mature attitude. 
  • Effectively communicating, both verbal and written, to internal and external clients.

Job Requirements

  • 2-yr degree or equivalent required. 
  • 4+ yrs business to business customer service experience.

Competencies

  • Customer Service Management
  • Relationship Management
  • General Computer Competencies
  • Customer Support\: Trends & Directions
  • Customer Support Policies, Standards and Procedures
  • Customer Interaction
  • Problem Management
  • Knowledge of a Specific Customer Support Function
  • Knowledge of Product Line

Learn more about Fiserv\:

Life moves fast.  And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. 

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. 

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

United States-Nebraska-Omaha-Omaha - 7301 Pacific Street

Job ID: 2127

Posted about 1 month ago

Share This Job