Sr Reporting / Analytics Analyst

First Data

Omaha, NE Business Intelligence

Position Description Overview

This jobs exists to design, maintain and continuously improve the Forecasting, Scheduling and Capacity Planning systems within Output Services. This position determines whether new one-time or new business can be accepted for Output Services. It is responsible for determining facility, staffing and equipment impact associated with new business and loss of business. This position interacts with senior management positions within Output Services and across Enterprise Payments up to and including the SVP Operations and Omaha business leader. This position is called upon to make and recommend actions that affect the revenue and profitability of Output Services.

Job Responsibilities

As a Senior Reporting Analytics Analyst, you will be responsible for\:

  • Identifying and initiating complex informational and statistical reports for standard management reporting, compensation analysis, or ad hoc requests in support of users, business management, and company executives. 
  • Providing insight to users and business management on trends identified in data. Leveraging all tools available to complete complex analysis.  
  • Ensuring validity of databases by identifying areas of concern with various database and systems. 
  • Solving complex logic problems. 
  • Discovering and proving causal data relationships.  
  • Coordinating all information reporting and report requests with the various systems users and business managers within a functional group.  
  • Requiring interaction with customers while prioritizing technical tasks.
  • Designing a rolling Production Forecast methodology of future client and product volumes based on historical customer volumes, product mix trends, and input from Finance, Customer Service, Client Forecasts and Operations.  
  • Utilizing sophisticate statistical analysis and forecasting software packages. 
  • Monitoring the ongoing accuracy of the Forecast report and adjusts the Forecast methodology to continuously improve the accuracy of the Forecast. 
  • Requiring a high degree of mathematical skills and the very highest reasoning skills.
  • Determining metrics and measurement plans to determine the ongoing variation of the Forecasting, Scheduling and Capacity Planning systems. 
  • Monitoring ongoing the statistical variances and determining whether an investigation of the variance should be launched. 
  • Determining how to update the methodology and models used for the Forecasting, Capacity Planning and Production Scheduling systems.  
  • Requiring a very high degree of reasoning skills including the ability to design statistical analysis systems and intricate knowledge of the Forecasting, Scheduling and Capacity Planning systems.
  • Designing the Production Capacity Planning system. 
  • Facilitating meetings throughout all levels of Output Services' management up to and including Senior Vice-President.  
  • Determining the strategy for ongoing maintenance and refinement of the Production Scheduling software system.  
  • Reviewing and approving changes to capacity assumptions, run rates, routings, and the business rules that drive the calculations for the Scheduling system.
  • Designing the methodology to be used for performing 'what if' analyses.  
  • Utilizing sophisticated Forecasting and Capacity Planning software.
  • Creating and running AS/400 and SQL database queries and generate reports including various control charts. 
  • Supporting writing business cases for equipment purchases to support increased volume demands.  
  • Making job scheduling commitments on behalf of Output Services for new one-time or ongoing business.  
  • Analyzing the elements driving specific client/product manufacturing costs. 
  • Using the analysis to make recommendations for pricing current processes and as a direct input to contract renewals. 
  • Utilizing AS/400 and SQL database queries to obtain data regarding the specific data parameters of each job after it has been processed.  
  • Preparing financial models describing production costs at client and product specific levels. Requires high statistical analysis (math) skills. 
  • Reading, understanding and creating financial analysis reports.

Job Requirements

  • 4 year degree strongly preferred and at least 5+ years experience, or equivalent - preferred. 
  • See other requirements noted within job responsibilities.


  • Database Development Tools
  • Information Management
  • Data Warehousing
  • Database Administration
  • Customer Support Policies, Standards and Procedures
  • Customer Support Service Agreements
  • Internal Controls
  • Financial Reporting

Learn more about Fiserv\:

Life moves fast.  And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. 

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. 

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

United States-Nebraska-Omaha-Omaha - 7007 North 97th Circle

Job ID: 2131

Posted 18 days ago

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