Fraud Risk Analyst

First Data

Omaha, NE Business Intelligence

Must Have experiencewith Fraud/Risk Analytics in the Financial Services arena. Payment ProcessingSolutions

Position Description Overview

The Fraud Analyst relies on proven research, analytical and data analysis skills, sound judgment, individual problem solving skills, and exceptional customer service to review complex transaction related events to authenticate our clients genuine customers, as well as to identify fraudulent activity. Highly accurate decisions are expected to be made in real-time, using complex data sets, under limited supervision. Applicants must have schedule flexibility, having the ability to work non-traditional shifts as well as some holidays.


Job Responsibilities

  • Manages client fraud losses by identifying and canceling unauthorized account and payment registrations, and purchases
  • Manages positive customer experience by identifying legitimate registrations and transactions queued for review and releasing them for fulfillment in a timely manner, or if falsely declined, to work with the client and/or end customer to restore the account in good standing
  • Manages SLAs for personal performance and overall fraud and false positive rates through effective management of transactional activity in numerous queues from a variety of clients
  • Independently determines if transaction events are fraudulent or are legitimate
  • Meets or exceeds established service level agreements for resolution of transactional events.

Scope of Job

Manages client fraud losses by identifying and canceling unauthorized account and payment registrations, and purchases. Manages positive customer experience by identifying legitimate registrations and transactions queued for review and releasing them for fulfillment in a timely manner, or if falsely declined, to work with the client and/or end customer to restore the account in good standing. Manages SLAs for personal performance and overall fraud and false positive rates through effective management of transactional activity in numerous queues from a variety of clients.

Job Requirements

  • Minimum 3 year experience in a related role, ideally in a card-not-present, ecommerce, digital payments, or financial services industry
  • Strong analytical skills, with the ability to recognize complex data patterns and associations
  • Proven ability to excel in a fast paced environment, with confidence making instinctual decisions with minimal supervision
  • Expert working knowledge of internet search techniques, MS Office with an emphasis on Excel, and overall PC skills
  • Working knowledge of the payments industry, ideally with a focus on risk management
  • Excellent written and verbal communication skills
  • Experience providing a high level of customer service
  • Proven ability to safeguard confidential Personally Identifiable Information and abide strictly to First Data data protection policies
  • Demonstrated positive team player with results oriented attitude
  • Flexibility to work various shifts and schedules, including some holidays.

Learn more about Fiserv\:

Life moves fast. And as itdoes, we know most people arent thinking about financial services But weare.


We help people and businesses move money and informationevery minute of every day. Our solutions connect financial institutions,corporations, merchants and consumers to one another, millions of times a day,behind the scenes, reliably and securely. 


Were Fiserv, a global leader in Fintech and paymentsenabling innovative financial services experiences that are in step with theway people live and work today. The companys approximately 44,000 associatesproudly serve clients in more than 100 countries, so their customers, membersand consumers can move money when and where they need it, at the point ofthought. 


Our Aspiration is to move money and information in a waythat moves the world. As a FORTUNE 500 company and one of FORTUNE MagazineWorlds Most Admired Companies for the sixth consecutive year, we are committedto excellence and purposeful innovation.


We welcome and encourage diversity in our workforce.Fiserv is an equal opportunity employer/disability/vet.


Explore the possibilities of a career with Fiserv andFind Your Forward with us.

United States-Nebraska-Omaha-Omaha - 10910 Mill Valley Road

Job ID: 2249

Posted 13 days ago

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