Client Service Analyst II

First Data

Omaha, NE Business Intelligence

Position Description Overview

College degree required or 2-3 years equivalent bankcard product knowledge. Excellent written and verbal communication skills. Strong customer service, problem solving and analytical skills. Ability to handle multiple tasks/projects simultaneously with high attention to detail and client sensitivity. Proficient use of Microsoft Office tools, ROW software (DocDirect and DocuAnalyzer), Service Center and Service Desk, First Track, First Disputes and STAR STATION.


Job Responsibilities


As a Client Service Analyst II, you will be responsible for\: 

  • Achieving the timely and complete resolution of customer issues and inquiries in conjunction with Customer First initiatives. 
  • Effective communication to all stakeholders. 
  • Building and maintaining partnerships with the Relationship Managers, Client Service Advisors and other client support teams to drive operational excellence and achieve the service expectations of the Clients.  
  • Supporting internal activities related to strategic Client projects, account integrity and overall initiatives. 
  • Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPIs). Identify systemic and Client-impacting trends and escalating through proper channels of leadership. 
  • Maintaining a thorough understanding of Fiserv's products, platforms, systems, and operational areas and processes. 
  • Attending on-going training as required. 
  • Other duties as assigned.



Job Requirements

  • High school diploma or equivalent. 
  • College degree preferred . 
  • 2+ years industry experience in a customer facing role. 
  • Knowledge of Fiserv's products, platforms, systems, and operational areas.

Learn more about Fiserv\:

Life moves fast.  And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. 

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. 

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

United States-Nebraska-Omaha-Omaha - 7301 Pacific Street

Job ID: 2308

Posted 12 days ago

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