Sr Technical Fraud / Risk Analyst - Gov Solutions Group

First Data

Omaha, NE Business Intelligence
Must Have experience with Fraud/Risk Analytics in the Financial Services arena/Payment Processing Solutions.

Must be technologically inclined and able to handle all of the technology for this project.

Must be able to travel extensively to Denver only during the 1st year.

Position Description Overview

The Sr Fraud Analyst relies on proven, advanced research, analytical and data analysis skills, sound judgment, individual problem solving skills, and exceptional customer service to play a key role in ensuring the successful launch of our clients risk management program and its sustained success. 

The Sr Fraud Analyst is responsible for the data analysis, model performance monitoring, and reporting responsibilities, as well as reviewing the most complex transaction related events to authenticate our clients genuine customers, as well as to identify fraudulent activity. Highly accurate decisions are expected to be made in real-time, using complex data sets, under limited supervision.  

Applicants must have schedule flexibility, having the ability to work non-traditional shifts as well as some holidays. 

 About You\: 

  • Passionate about data and the value of analytics, analytical and logical problem solver with a strong sense of right and wrong. 
  • Resourceful when faced with a challenge or obstacle. Always looking for new or better ways of doing things. 
  • Adaptable in the face of change. Independent decision maker with proven customer service skills and an ability to work as part of a cohesive team with a focus on delivering results. 
  • The Sr Fraud Analyst reports to the Director, Business Operations

Job Responsibilities

  • Real-Time/Near Real-Time Transaction Event Monitoring
  • Manages client fraud losses by identifying and canceling unauthorized account and payment registrations, and purchases
  • Manages positive customer experience by identifying legitimate registrations and transactions queued for review and releasing them for fulfillment in a timely manner, or if falsely declined, to work with the client and/or end customer to restore the account in good standing
  • Meets or exceeds established service level agreements for personal performance and overall fraud and false positive rates through effective management of transactional activity in numerous queues from a variety of clients

Job Requirements

  • Minimum 5 years experience in a related, advanced analyst role in a card-not-present, ecommerce, digital payments, or financial services industry
  • Exceptional analytical skills, with the ability to recognize complex data patterns and associations and convert raw data into actionable reporting and analysis
  • Advanced Tableau and Microsoft Excel Skills
  • Advanced working knowledge of internet search techniques, MS Office, and overall PC skills
  • Proven ability to excel in a fast paced environment
  • Flexibility to adapt and excel in a fast paced environment, manage multiple assignments with confidence making instinctual decisions with minimal supervision
  • Working knowledge of the payments industry and a deep understanding of payments fraud in the card-not-present, mobile, and card present environments
  • Excellent written and verbal communication skills
  • Experience providing a high level of customer service
  • Proven ability to safeguard confidential Personally Identifiable Information and abide strictly to Fiserv data protection policies
  • Demonstrated positive team player with results oriented attitude
  • Flexibility to work various shifts and schedules, including some holidays.

Learn more about Fiserv\:

Life moves fast. And as itdoes, we know most people arent thinking about financial services But weare.

We help people and businesses move money and informationevery minute of every day. Our solutions connect financial institutions,corporations, merchants and consumers to one another, millions of times a day,behind the scenes, reliably and securely. 

Were Fiserv, a global leader in Fintech and paymentsenabling innovative financial services experiences that are in step with theway people live and work today. The companys approximately 44,000 associatesproudly serve clients in more than 100 countries, so their customers, membersand consumers can move money when and where they need it, at the point ofthought. 

Our Aspiration is to move money and information in a waythat moves the world. As a FORTUNE 500 company and one of FORTUNE MagazineWorlds Most Admired Companies for the sixth consecutive year, we are committedto excellence and purposeful innovation.

We welcome and encourage diversity in our workforce.Fiserv is an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv andFind Your Forward with us.

United States-Nebraska-Omaha-Omaha - 10910 Mill Valley Road

Job ID: 2966

Posted 26 days ago

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