Client Service Analyst II

First Data

Omaha, NE Business Intelligence

Position Description Overview

A Client Service Analyst is the primary liaison between the client and Fiserv Partner Solutions. The Client Service Analyst serves as a trusted advisor, system consultant and market/ industry expert responsible for the overall success of the daily service relationship with the partner. The Client Service Analyst managers and ensures that the client's operational; product and service needs are satisfied. The Client Service Analyst serves as the first point of escalation for the Partner and manages / controls liability related items.


Job Responsibilities

  • Accountable for achieving the timely and complete resolution of customer issues and inquiries in conjunction with Customer First initiatives. Includes effective communication to all stakeholders. Build and maintain partnerships with the Relationship Managers, Client Service Advisors and other client support teams to drive operational excellence and achieve the service expectations of the Clients. Supports internal activities related to strategic Client projects, account integrity and overall initiatives. Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPIs). Identify systemic and Client-impacting trends and escalating through proper channels of leadership. Maintain a thorough understanding of Fiserv's products, platforms, systems, and operational areas and processes. Attend on-going training as required. Other duties as assigned.

Scope of Job

Support client relationships

Job Requirements

  • High school diploma or equivalent. College degree preferred . 2+ years industry experience in a customer facing role. Knowledge of Fiservs products, platforms, systems, and operational areas.
  • Must be able to work from 9\:30AM to 6\:00PM, Monday through Friday. This is the required shift schedule for this role. 

Competencies

  • Working with Microsoft Office
  • Customer Service Management
  • Relationship Management
  • General Computer Competencies
  • Customer Support Policies, Standards and Procedures
  • Customer Interaction
  • Problem Management
  • Knowledge of a Specific Customer Support Function
  • Knowledge of Product Line

Learn more about Fiserv\:Life moves fast. And as it does, we know most people arent thinking about financial services But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.Explore the possibilities of a career with Fiserv and Find Your Forward with us.


We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

United States-Nebraska-Omaha-Omaha - 6855 Pacific St

Job ID: 4340

Posted about 1 month ago

Share This Job