ERP Technical / Functional Analyst II

Metropolitan Utilities District

Position Summary:
Under limited supervision, the ERP Technical/Functional Analyst II provides support to departments and end-users utilizing SAP systems in their daily and regular business operations. Using standard business methodology and processes, gathers, analyzes, and documents the business rules and requirements from internal functional business units. Facilitates the implementation of solutions to meet identified business needs, ensures the accurate implementation of District policy, practice, and process within the SAP system. Relies on experience and judgment to plan and accomplish goals. Participates as a contributor in SAP related projects or initiatives outside of his/her direct area of responsibility.


Minimum Requirements:
1.Bachelor’s Degree in Computer Science, Information Technology, or a related field, plus aminimum five (5) years of related work experience with project management, softwaredevelopment or system support, OR a Master’s Degree.
2.Technical proficiency as an SAP Technical Expert in ABAP programming or functionalexpert in SAP IS-Utilities for one or more of the following modules: Device management,Billing, FICA with experience in having implemented and/or provided day to day support ofthese modules. This includes configuration within these modules. Working knowledge andexperience is desired with minimum 2 to 4 years of SAP experience required.
3.Desired proficiency with technologies underlying the SAP components such as, but notlimited to, relational databases and database tools, web technology, or Linux.
4.Ability to be available to support critical systems 24x7x365 in order to provide continuousand effective service to customers.
5.Effective time-management skills and ability to work with minimum supervision in a fast-paced environment with competing priorities, while meeting or exceeding deadlines.
6.Possess strong customer service and leadership skills; ability to build collaborative andeffective business relationships to meet organizational objectives and goals within anenvironment of change.
7.Ability to focus on business solutions and results first before technology.
8.Must be able to communicate with internal and external team members effectively, verballyand in writing; accurately document customer needs; and tailor communication to a diverseclientele which will include both technical and administrative personnel.
9. Work may take place in all District locations and/or facilities including motor vehicles with varying conditions to include, but not limited to, dust, odors, fumes, and noises.
10. Possess professional communication skills while maintaining a friendly, courteous and helpful disposition with co-workers, management and customers regardless of provocation.


Specific Responsibilities:
In order to effectively contribute to the objectives of the District, the ERP Technical/Functional Analyst II is accountable and responsible for:
1. Interface with one or more functional areas of the District currently utilizing, or slated to be utilizing, SAP systems.
2. Function as a technical expert and provide support on one or more SAP modules.
3. Recommend revision to SAP related business processes to increase efficiency, accuracy, and timeliness.
4. Gather, define, and document business requirements on behalf of the business process owners, business system owners, subject matter experts, users, and other stakeholders; then develop detailed functional and design specifications suitable for implementation.
5. Participate in all phases of the system development lifecycle including testing.
6. Work with quality assurance in the design and performance of acceptance tests, change control, and release management processes.
7. Handle stresses related to effectively completing the above referenced requirements.
8. Understand and comply with all pertinent District policies and procedures.
9. Fulfill responsibilities common to all Supervisory, Professional, and Administrative positions.
10. Perform a variety of other duties as assigned.


Relationships:
In contributing to the objectives of the District, the ERP Technical/Functional Analyst II is responsible for effecting constructive relationships with:
1. Supervisors and staff in assigned departments/divisions and/or Information Technology at the District to assess business and operational needs and facilitate solutions via the effective use of the SAP systems.
2. Professionals in other utilities and/or customer service-oriented companies to gather information on current trends in SAP.


An Equal Opportunity Employer “Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation"

Job ID: 7383

Posted 30 days ago

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