Customer Care Specialist 1 - Employee Cloud


Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate.    As a member of the Toast Employee Cloud Customer Care Team you will be responsible for interacting and providing information in response to various customer inquiries, concerns and requests. We are looking for candidates that have experience either with Toast or  can communicate effectively, and are creative problem solvers.  

About this roll* (Responsibilities) 

  • Learn the Toast Payroll system and become a product expert
  • Prompt correspondence with customers and partners through support calls and emails.
  • Work with Toast Sales, Implementation, and Engineering teams to ensure customer success.
  • Tracking support issue progress support ticket management systems (Salesforce and others)
  • Represent Toast with integrity and professionalism

Do you have the right ingredients*? (Requirements)

  • Excellent problem solving, critical thinking, deductive reasoning,  organization and communication skills
  • Ability to problem solve and be independent
  • Adaptable and hardworking
  • Ability to learn quickly
  • Toast product knowledge or Support  Center experience
  • Flexible work schedule

*Bread puns encouraged but not required

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Job ID: 8963

Posted 17 days ago

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