IT Help Desk Multiple openings, Contract Omaha, NE

CSS Staffing

Omaha, NE IT

IT Help Desk

Multiple openings, Contract

Omaha, NE

CSS Staffing has several open positions supporting our client as an IT Help Desk Technician in Omaha, NE.


Core Responsibilities:

  • Provide support for Level 1 and 2 help desk tickets.
  • Provide positive and engaging end user experience in all situations
  • Identify and set business urgency and impact of service incidents
  • Maintain individual and team incident queue by responding to, fulfilling/resolving, or updating tasks in a timely fashion
  • Work and resolve incidents and problems based on business priority.
  • Provide support to end-users in the selection, procurement, usage and maintenance of hardware, systems software, business applications, and utilities

The successful candidate will possess experience in the following skills:

  • Deskside support skills working independently to respond to questions or issues associated with desktop, laptops and phones
  • Excellent customer facing communication skills and analytical troubleshooting skills
  • Hands-on experience and understanding of current Information Technology, including personal computers, mobile devices, operating systems, printers, scanners, telephony, and basic networking
  • Motivated self-starter with the ability to work as part of a team

Additional Information:   

  • Start Date: ASAP
  • Assignment Length: Contract
  • Well above average compensation

Job ID: 1681

Posted 12 days ago

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