IT Intern - Endpoint Services

Ameritas

Lincoln, NE IT
Looking for an internship where you are able to solve a multitude of problems while working in a fast paced environment?

At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health and financial security. When lives are fulfilled, our mission is fulfilled.

Ameritas Life Insurance Corp is seeking an IT Intern to drive the business by providing desk side support for IT endpoint equipment. This is accomplished through installation, maintenance, and problem diagnosis of PC hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone and email communication, and hands-on support, and other tasks as assigned. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and resolution to their issues and requests.

This internship will begin in Januray 2020.

Essential Job Functions

* Execute associate moves with building services.
* Prepare and deploy PC equipment.
* Provide basic break/fix support for printers which include part removal and replacement.
* Assist with the disposal of retired equipment.
* Perform simple tasks in support of assigned projects and work orders.
* Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
* Respond to service requests in ITSM tool.
* This position does involve moving computer equipment including monitors and desktop pcu's. The ability to life 30 lbs will regularly be required in this role.

Requirements

* Demonstrated experience in customer service with professional verbal and written communication skills
* A good technical aptitude and ability to troubleshoot will be a key contributor to this individual's success.
* Must be actively enrolled in an IT degree program (associate or bachelor level will both be considered)
* Desired Interest in I.T. infrastrucutre, endpoint support, engineering, or security

* Available work hours will fall between 7:00am to 5:00pm (Central Time)
* Preferred year round opportunity working 20-40 hours weekly.


We are Ameritas: proud to say we're in the business of fulfilling life.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job ID: 1799

Posted 11 days ago

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