Contract - Senior Engineer. Voice Network Operations

TD Ameritrade

Omaha, NE IT

Contract - Senior Engineer. Voice Network Operations

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An outstanding career opportunity with a leading provider of securities brokerage services and technology-based financial services.  The (Senior Engineer / Engineer II) will work to collaborate across the technology operations organization to execute services supporting approximately 11,000 users, 3 major data centers and 10 million clients. This individual will execute lifecycle, maintenance and support of enterprise infrastructure platforms and must have the ability to function autonomously in a collaborative culture with focus on business outcome(s), impact to the firm and client service orientation.

The Senior Engineer will:

  • Perform incident response and break-fix triage for issues related to a variety of network platforms.
  • Infrastructure including but not limited to routing, switching, firewall, load balancer and market data technologies.
  • Partner with requestors to execute tasks provided via request portal for service delivery.
  • Conduct analysis and provide suggestions to improve the delivery of services by the team.
  • Execute and improve vulnerability and resiliency management strategies which includes patching, reboots, infrastructure testing and other proactive maintenance tasks.
  • Provide mentorship and leadership to emerging talent within the infrastructure technology.


  • Executes and provides feedback for operational policies, procedure, processes and standards.
  • Provides subject matter expertise in cross-functional strategic and tactical efforts.
  • Provides subject matter expertise and leadership in triage for escalated production incidents.
  • Partners with key vendor providers to escalate and troubleshoot severity issues.
  • Assist in developing engineering and operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA, and optimize delivery.
  • Propose, design, and implement enhancements and additions to current environment
  • Provide 24/7 on-call support on rotating schedule.
  • Lead the development and execution of scripts focusing on the enhancement and efficiency of day-to-day tasks.
  • Collaborate with team members to provide feedback on the enhancement of operational policy, process and workflow.
  • Evaluates and actions against metrics analyzing the performance of the infrastructure operations team to ensure timely and accurate services delivery.
  • Create and maintain Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.
  • Provide mentorship and leadership to emerging talent within the infrastructure technology (in the form of cross training, workshops, and knowledge sharing).
  • Conducts peer review analysis and acceptance for new or modified processes to ensure sustainability and repeatability.
  • First, Second and Third level troubleshooting for infrastructure, supporting trading and client and associate services.
  • Perform implementation, maintenance, remediation, and troubleshooting services for infrastructure, supporting trading and client services
  • Analyze and execute configuration and audit strategies to assist in ensuring compliance with standard settings and security direction
  • Provide delivery services as a working member of a core project team delivering business projects.
  • Collaborate with application owners to install, configure and deliver third party product installations.


  • BA or BS Engineering, Computer Science or related field
  • Subject Matter Knowledge and understanding of technologies including Firewall, Route/Switch, Cloud Proxies, VPN, Load balancers
  • Extensive Network Engineering and/or Operations experience within e-commerce or financial services industry
  • Experience, knowledge and understanding of the industry leading infrastructure systems and tools such as:
    • Required:
      • Cisco Call Manager, Cisco Unity voicemail, Cisco SIP Proxy, Cisco Jabber IM&P, WebEx, Oracle Acme Packet
      • Cisco Gateway, Gatekeeper configurations and administration, including SRST
      • Hardware: Cisco 2900, 4000, 6500, Nexus 5000, 7000, 9000, RSM, MSFC, SFM, 3600, 7200, ASR, ISR, Citrix Netscaler, and Juniper SRX3600 to SRX5600
      • Infrastructure: LAN, WAN, and MAN
      • TCP/IP, IP subnetting, VLANs, Ethernet, routing and switching, DHCP, DNS and QoS
      • Basic networking concepts, Network systems administration, Packet analysis
      • Scripting: Python, Perl, Powershell
    • Additional:
      • Server: Red Hat Enterprise Linux, Windows Enterprise Server
      • Virtualization:  VMware vSphere & vCenter
      • Storage Technologies: EMC, IBM XIV
      • Middleware: WebSphere, Apache Tomcat, Tibco ActiveMatrix & Enterprise Messaging System
      • SIP and H.323 protocols
      • HPNA, Corvil, Tivoli, NetScout and Splunk
  • Ability to develop automation using Python and/or Perl
  • Understanding of security and risk, especially as it relates to patch and configuration management, logging, alerting and monitoring
  • Extensive troubleshooting, triage, root cause analysis and performance monitoring skills
  • Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment
  • Experience with ITIL and/or other similar frameworks preferred
  • Background working in organizations that provide 24x7x365 support
  • Ability to leverage creative thinking to solve problem scenarios
  • Ability to achieve successful outcomes in handling difficult situations and when working with various customers and levels of management
  • Ability to communicate effectively with technical and non-technical audiences
  • Must be a self-starter with the ability to work independently and in a collaborative team environment
  • Military education or experience may be considered in lieu of civilian requirements listed
Apply now

Job ID: 4042

Posted 20 days ago

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