Caesars Entertainment

Caesars IT Enterprise is seeking an IT Professional to assist with resolving complex business, computer system and data communication issues.

Your Focus

  • Provides specialized technical problem solving and problem resolution skills.
  • Installs, upgrades and maintains gaming hardware & software products.
  • Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
  • Administers and controls updates/changes to production programs, files and databases.
  • Recommends application design changes to management and Enterprise IT to maximize resources.
  • Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
  • Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
  • Analyzes and recommends tools and service aids for system/network operation and problem determination. Reports results from technical research, system performance reports and problem resolutions to upper-management.
  • Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance.
  • Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
  • Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
  • Assists in planning by communicating with project / product teams, clients and vendors.
  • Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
  • Recommends changes for improved system implementations/modifications.
  • Practices, and adheres to system management criteria and policies and procedures.
  • Ensures established enterprise standards are followed and enforced during system implementations.
  • Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
  • Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
  • Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
  • Builds knowledge of products and direction through vendor interaction.
  • Appropriately leverages vendor resources to efficiently resolve issues.
  • Demonstrates an understanding of and ability to execute on Project Management principles, life-cycle, knowledge areas, and HIT Project Management methodologies
  • Demonstrates an understanding of Continuous Improvement and LEAN theories with the ability to execute solutions
  • Represents property interests on, and locally deploys, enterprise solutions
  • Champions local innovations and solutions to meet local business drivers within the framework of acceptable standards
  • Collaborates with Corporate PMO and other initiative, project, and technical teams to minimize redundant work and eliminate rogue solution development/deployment at the property level
  • Presents oneself as a credit to Company and encourages others to do the same. 
  • Performs all other related and compatible duties as assigned.


  • Bachelor's degree in a computer science-related field or equivalent experience in a multiple Host Platform technical support environment.
  • Technical Certifications highly recommended. 
  • Work experience in a technical support environment, supporting multiple high-end computer systems.
  • Must be able to meet measurable objectives as defined on annual Performance appraisal.
  • Technical knowledge of the PC environment including hardware, operating system and networking.  Experience in utilization of Windows applications in a business environment.
  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift. 
  • General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
  • Excellent oral and written communication skills.
  • Must be fluent and literate in English.
  • Must be able to respond calmly and make rational decisions when required.
  • Must be able to listen and respond to visual and aural cues.


  • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
  • Must be able to work in a fast paced environment
  • Must be flexible with schedule, including nights, weekends, and holidays as required.  Will be subject to call 24 hours in case of emergency or facility need. 

Job ID: 7510

Posted 17 days ago

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