IT Operations Center Technician


Monitor software, mainframe cycles, and print jobs during overnight hours.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

Monitor the nightly operations of Ameritas enterprise operations center. Operate and support the central computer systems and related peripheral equipment including the host computers that run the organization's administrative applications and other operational tools, software, and devices.

One exciting aspect of this position will be the exposure to multiple IT disciplines including working with developers and partnering with infrastructure.

Required schedule Sunday through Wednesday 7:00 pm to 6:00 am (4x10) with a one-hour meal break. Overnight shift differentials do apply.

What you will do

* Provide monitoring of computer platforms during nightly cycles
* Operate print systems checking for production printing quality and errors
* Troubleshoot operational IT issues at a 1st level of support and engage with appropriate next level support personnel as required for resolution of issues
* Provide 1st level help desk support outside of normal business hours
* Operate scheduling software while monitoring jobs on both mainframe systems and open systems
* Communicate with 2nd level support in a clear and professional manner to describe and troubleshoot problems

What you bring

* High school diploma or GED required.
* Associate degree in a related field, or equivalent combination of education and experience preferred.
* 1 year of previous IT or technical experience required
* Desired but not required experience would include:

* Network Operations Center (NOC)
* System monitoring, scheduling, or batch processing
* Mainframe console
* Network or server
* Print Operations

What we offer

* Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
* Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
* We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
* A total rewards package with all the comprehensive health and welfare benefits you'd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
* Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training, and career development opportunities.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job ID: 9052

Posted 12 days ago

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