Service Desk Manager

Run Networks

Omaha, NE Management & Operations

Run Networks provides managed IT services in the Omaha and Lincoln area. Our goal is to manage networks efficiently and effectively through preventative maintenance while providing consistent help desk services to our clients. This candidate will manage the help desk.

Core Values:

  • We do it right, with efficiency, on the first try
  • We make appropriate recommendations
  • We charge fair prices for our service
  • We ENJOY working with our clients

The culture at Run Networks is fast-paced, professional, and team-oriented. We have fun, while taking our responsibility for client security seriously.

As a managed support team member, it is crucial that this candidate be driven to succeed in everything they do. It is important to complete tasks, and to determine next steps as needed. If you enjoy solving problems and finding ways to be more efficient, you may be a good fit.

Outcomes from this Position:

  • Increase productivity
  • Lead the Help Desk and Project teams
  • Improve and continue team development
  • Enforce documentation with ITIL standards

Requirements:

  • Technical knowledge required
  • Previous experience managing teams required
  • College Degree in related field

Additional Recommended but not Required Skills

  • Windows server management
  • Office 365, Exchange Online
  • Firewalls
  • VMWare
  • VLANs
  • NIST, ISO, and CIS standards
  • PowerShell or C#

Core Responsibilities:

This is a hands-on Service Desk Manager role who can handle managing a Help Desk team while performing some related daily activities. This is an ideal position for a recent college graduate that has shown management experience while taking classes. Our goal is to lead our team with a humble attitude while improving productivity, and enforcing service standards and accountability.

Additional Information:

  • Must have verbal and written communication skills, fluent in English
  • Must be able to assist and coordinate with users of all knowledge levels
  • Must possess dependable transportation and a valid driver’s license

Work conditions:

  • This position requires frequent lifting, sitting, standing, and reaching
  • Full time exempt position with benefits and on-call rotation
  • Start Date: Negotiable
  • Please include resume and salary requirements to careers@runnetworkrun.com
  • No recruiters or staffing agencies, please.

Job ID: 1510

Posted about 1 month ago

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