Communications Manager, Employee Experience


Omaha, NE Management & Operations


16277 Communications Manager, Employee Experience (Open)


Position Type:

Full time






Position Details:

Are you a highly creative, energetic, visionary Master of Communications?  Do you thrive on sparking people’s interest, pushing the envelope, and doing things in an unexpected way?  Are you a natural at writing crisp, engaging materials that make people think and want more?

CSG is hiring a Communications Manager to focus on our Employee Experience efforts, enterprise wide.

This position is responsible for designing, developing, and implementing communications strategies and initiatives focused on every element of the employee experience to continuously elevate our culture, engage our employees, and provide streamlined output that expresses a compelling and authentic vision of Life@CSG.

This role will work extensively to support all organizational functions responsible for employee well-being, including HR, Real Estate/Amenities and Employee Health and Safety. The Communications Manager will develop materials in support of initiatives and specific programs, processes, campaigns, policies and updates. They will reinforce CSG’s desired culture and brand through consistent standards, design, preparation, production, and maintenance of online and intranet content, and collaboration tools.  This role will be expected to look for connections and synergies across the designated organizations and apply creativity and out of the box thinking, offering ideas on different approaches to resonate with shifting demographics, geographies, and needs.

This individual, reporting to the Chief Human Resources Officer, will work closely with a variety of internal stakeholders, external partners, and CSG's Corporate Communications team to ensure alignment on key messaging. 

Job Responsibilities

  • Develop an internal communications strategy and annual calendar focused on sharing relevant, meaningful information with employees on Life@CSG
  • Lead planning and execution of short and long-term internal communications plans that support all people-related and employee experience initiatives, change management and HR programs and services, across the enterprise and at local levels
  • Ensure that programs and deliverables align with business objectives and company strategic initiatives and promote the brand through key themes and messages
  • Identify new, compelling approaches to communications, using resources, leaders, and employees to optimize messaging and create buzz
  • Work to create a fun, relatable tone, leveraging humor and taking risks to make an impact
  • Proactively inventory all global employee experience related efforts/functions/communications to identify opportunities for generating excitement and connecting efforts
  • Write and edit materials, including employee communications, intranet or blog posts, program descriptions/rollouts, organizational announcements and social content
  • Coordinate and publish/distribute content for a variety of communication channels and campaigns, including print, video scripts, publications, online and social media
  • Collaborate continuously to ensure alignment and support of strategies and initiatives and to ensure consistency of themes and messaging
  • Participate as an “extended” member of the HR Leadership Team, to gain understanding of priorities and strategic direction
  • Hold primary communications responsibility for annual Employee Survey communications management and related engagement work year-round
  • Define, measure, and report success metrics

Education and Experience

  • Bachelor's Degree in Public Relations, Communications, Journalism, Marketing, English or similar-related discipline, or equivalent work experience
  • Minimum of 7 years of internal communications experience including interacting with senior-level management
  • Demonstrated skills in crafting communications plans, programs, and campaigns in support of HR initiatives, programs, or activities strongly preferred

Knowledge, Skills, and Abilities

  • Excellent verbal and written communication, editing, and presentation skills
  • Strong project management skills
  • Thorough command of best practices, trends, and issues in employee communications, using traditional and emerging platforms
  • Experience crafting messages for multiple channels and audiences, with measurable results
  • Versed in issues of corporate culture, employee engagement, change management, organizational development, and continuous improvement
  • Core understanding of HR programs, functions, and their role within the enterprise
  • Highly creative, capable of generating ideas that engage and interest multiple audiences
  • Adept at communicating in innovative ways and across a wide range of channels and mediums, including print, video, web, and social media
  • Strong ethics and track record handling confidential/sensitive information with discretion
  • Able to foster effective, collaborative relationships across all levels of the organization and to influence and drive alignment among stakeholders
  • Self-starter, able to manage multiple projects, prioritize and execute with excellence

Job ID: 1616

Posted 25 days ago

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