Director, Tech Operations Center

Ameritas

Lincoln, NE Management & Operations
At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health and financial security. When lives are fulfilled, our mission is fulfilled.

Ameritas is seeking a Director, Technical Operations Center to drive the business by planning, directing and managing teams delivering deskside support, technical operations support, security operations, systems management, and other types of I.T. support across the Ameritas enterprise at multiple delivery locations.

Lead teams responsible for monitoring and daily operations of enterprise infrastructure. Respond to issues and requests from the user community, issue resolution, system monitoring, computer and print operations, and production of corresponding operational metrics. The Operations Center roles overseen by this position will have exposure to multiple infrastructure disciplines.

Essential Job Functions

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Build and cultivate internal and external relationships to promote and grow the business
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Oversee and hold team accountable to business plans while focusing on service delivery results and measurements
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Direct and influence associate and business resources to achieve results
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Promote the organization's Mission, Vision, and Values
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Monitor the industry markets to ensure competitiveness
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Analyze problems and provide solutions
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Consult with other IT and business associates and leaders
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Manage existing IT processes. Develop processes where none exist. Manage change control when changes to processes are necessary.
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Incorporate regulatory and compliance considerations into planning of I.T. solutions
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Advance the practice of Information Technology services

Requirements
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7+ years of experience in related I.T. fields required.
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4+ years of supervisory or managerial experience (preferably in the I.T. space) required.
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Bachelor's degree or equivalent amount of relevant experience required.

We are Ameritas: proud to say we're in the business of fulfilling life.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job ID: 1668

Posted 13 days ago

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