Project Management, PMO


Omaha, NE Management & Operations


16360 Project Management, PMO (Open)


Position Type:

Full time






Position Details:

The PMO Project Manager has primary responsibility for managing and monitoring the implementation of projects from conception through delivery.  They organize activities ensuring completion within plan, scope and budget constraints and serve as liaison between cross-functional technical and non-technical resources and stakeholders in order to ensure that all targets and requirements are met.  They are responsible for the identification, escalation and mitigation of Project and Program impediments.  Project Managers have a beginning foundation of Project Management theoretical knowledge and understand Scaled Agile Framework (SAFe) and Agile Practices.

Essential Job Functions

Influence organization of small to medium sized projects that will help drive the CCM space at CSG by:

  • Creating project plans, monitor schedules and expenses that successfully deliver project goals, objectives and requirements within the scope, time and quality constraints.
  • Providing metrics and reporting to ensure projects are on track.
  • Responsible for timely Risk/Issue identification and mitigation.
  • Leads matrix teams that span multiple internal organizations (Facility Operations, Platform Operations, Account Management, Finance, Accounting and Information Technology Development, etc.) and external customer/vendor organizations.
  • Possess a technical aptitude and CSG Product knowledge, specializing in Customer Communications Management (i.e. Print/Mail, Electronic Statements & Email, Text and Interactive Messaging, Interactive Voice Response (IVR), Websites, Fieldforce Management Systems, Database platforms, Payment Card Industry (PCI), Security, etc.). 
  • Builds and executes operational readiness plans and ensures fluidity in transition from project staff to operational staff (i.e. Accounting, Facility Operations, Development, International Service Help Desk (ISD), Account Management, etc.)
  • Actively encourages and influences open communication and collaborates with all levels of the organization, using crucial conversation skills when they apply.  Uses the appropriate channels and understands what information the team needs and how to get it.  Speaks and writes clearly and succinctly in a variety of communication settings and styles.  Gets messages across that have the desired effect; listens carefully and works through misunderstandings so everyone is clear on what is being communicated. Is receptive to and independently acts on feedback.
  • Responsible for aligning plans and removing impediments across multiple organizations and teams.  This often includes effective negotiation skills to establish plans that best align objectives across organizations and with our customers.

Knowledge, Skills and Abilities 

  • Demonstrates basic knowledge in Technology Domain (Print/Mail, Electronic Statements & Email, Text and Interactive Messaging, Interactive Voice Response (IVR), Websites, Fieldforce Management Systems, Database platforms, Payment Card Industry (PCI), Security, etc.)
  • Demonstrates basic analytical problem solving and decision making skills
  • Demonstrates basic knowledge in IT software development (SDLC) methodologies and processes
  • Demonstrates basic knowledge in the Scaled Agile Framework methodology
  • Demonstrates basic knowledge and experience in Project management
  • Demonstrates basic knowledge and experience with Stakeholder management
  • With guidance, demonstrates ability to navigate executive level collaboration, understand their needs and balance conflicting points of view
  • Demonstrates awareness of Change Assurance practices and participates in their implementation
  • Demonstrates effective risk identification and mitigation skills
  • Demonstrates basic knowledge level of the Agile roles, artifacts and ceremonies of Scrum and Kanban
  • Demonstrates basic knowledge level of Kanban task board, Work In Process (WIP) limits, and forecasting.
  • With guidance, demonstrates ability to understand how they are being perceived within the culture and make appropriate adjustments
  • Demonstrates basic crucial conversations and negotiation skills
  • Proficient in project management tools (e.g. Jira, Microsoft Project, PowerPoint, Visio, SharePoint, RACI’s, Burndown Charts and Risk Assessments)
  • Ability to use a personal computer.  Proficiency with other Microsoft Office applications as well as Project software Ability to read, write, speak and understand the English language in a business environment


  • Bachelor’s degree in Business, Computer Science, Management Information Systems or equivalent education/experience required.
  • Project Management Professional (PMP), Certified Scrum Master (CSM), SAFe Program Consultant (SPC) or other Project Management/Agile certification preferred.

Job ID: 1897

Posted 27 days ago

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