Manager, Business Development Representatives

Toast

Omaha, NE Management & Operations

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We are seeking a highly motivated and talented Business Development Manager that will hire, develop, coach, and train a driven team of individuals early in their careers to become world-class sales professionals. The Outbound Business Development team is one of the first interactions our prospective customers have with Toast and is a key driver of our success.

If you have proven success in managing and building a team to achieve weekly, quarterly and annual goals as well as an intellectual curiosity to “crack the code” of cold calling into restaurants, then this is the role for you!

What you will do: 

  • Hire, coach and manage a team of Business Development Representatives (BDRs) to master the following skills across business development: 
    •  Clear understanding of Toast’s value proposition
    •  Lead generation
    •  Follow up, discovery and deep qualification of opportunities
    •  Demo setting
  • Manage day to day activities of the BDR team including live coaching and mentoring, reviewing lead volume, queues and disposition, call statistics, conversions and pipeline build. 
  • Have a maniacal focus on outcomes and impact. Closely monitor metrics – everything from dials per day, conversion rates to opportunities, hand-off to sales and close rates – with the aim to increase BDR productivity, contribution to pipeline and bookings. 
  • Work closely with marketing, sales managers and account executives to ensure proper alignment on opportunity quality and follow-up on hand off. 
  • Provide feedback to and collaborate with the marketing team to consistently improve lead quality and targeting to increase conversions and ROI.
  • Identify and make recommendations for improvements around process, efficiency and productivity of the BDR team. 
  • Align with sales enablement team to build a curriculum for BDRs across onboarding, sales trainings, solutions and industry education and role acumen. 

Do you have the right ingredients?

  • 2 + years of management experience with proven track record of hiring, retaining, and developing individuals and team.
  • Experience working in and building inside sales teams that drive lead generation versus manage inbound leads.
  • Proficient in CRM systems (i.e., Salesforce.com).
  • Proven track record of goal achievement (as individual or manager) and building and managing KPIs for a sales organization.
  • Ability to forecast your business – lead conversion data through to pipeline build and win rates.
  • Natural leader – you have a passion for developing talent and coaching a team to success.
  • Data driven – you are driven by numbers and constantly finding ways to improve productivity, efficiency and contribution to the business.
  • A team player – you inspire others around you and will build a highly motivated and successful team through your management skills.
  • Creative thinker

Toast1

Job ID: 2011

Posted 26 days ago

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