Associate Account Manager

Sojern

Omaha, NE Management & Operations

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul. For more information, visit www.sojern.com.


The role:

Sojern is seeking an Associate Account Manager to work with major travel advertisers in a fast-paced, online advertising environment. The Associate Account Manager will play a critical role within the company through hands-on management of advertiser campaigns while developing and maintaining our partner relationships.  Key duties of the role include: 

  • Responsible for coordinating pre-sale activities

    • Enterprise Team is responsible for working closely with the sales team during the RFP process to ensure accounts are set up for success

  • Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients

    • Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction

    • Grow revenue through pitching new products and channels

    • Coordinate with AdOps, analyze campaign performance and provide recommendations to ensure client satisfaction

    • Meet client KPIs, goals and objectives

    • Lead post-campaign analysis and review

    • Coordinate billing for clients on a monthly basis

  • Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements

  • Present campaign results and insights, as well as Business Reviews to clients on a regular basis

  • Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products. 


To succeed in this role, you must work well with people, be comfortable making data-driven decisions, refining processes and have an aptitude for learning!  

Success criteria includes:

  • Customer Orientation - Placing a high priority on the (internal or external) customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs.

  • Managing Relationships - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships internally and externally.

  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

  • Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

  • Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.

  • Managing Work - Effectively managing one’s time and resources to ensure that work is completed efficiently.

 

What you bring to the table:

  • Bachelor’s degree from an accredited college or university

  • 1-3 years overall work experience

  • Proficiency in standard business and sales software such as Salesforce, Gsuite, and Office products

  • Ability to handle multiple clients & campaigns on any given day

  • Great time management and organizational skills

  • Must be fluent in the language of the region you support

  • Must be flexible in working with global clients

  • Experience working with a DSP (Appnexus, DBM, MediaMatch) and/or Adphorus or other Social Media platforms a plus

  • Understanding of the online advertising industry a plus

 

Perks:

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Ownership: Lead creative and challenging projects

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in the office

  • Meals: Monthly catered lunches & happy hours

  • Competitive Localized Benefits

  • IATA Travel Discount

  • Time Off: Flexible vacation days

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job ID: 2467

Posted about 1 month ago

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