Account Manager

Sojern

About Us:

Want to join a company on the cutting edge of technology and travel? 

Sojern provides digital marketing solutions for the travel industry. Powered by artificial intelligence and traveler intent data, Sojern activates multi-channel marketing solutions to drive direct demand. More than 10,000 hotels, attractions, tourism boards and travel marketers rely on Sojern to engage and convert travelers around the world.

Sojern made Deloitte’s Technology Fast 500 list 6 years in a row, was recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, Omaha, Paris, and Singapore.

Need more convincing that Sojern is a great place to work? Check out our Glassdoor reviews!

The Role:

Sojern is seeking an Account Manager to work with travel advertisers in a fast-paced, online advertising environment. You will play a critical role within the company through hands-on management of advertiser campaigns while developing and maintaining our partner relationships. 

Responsibilities:

  • Work closely with sales team during the RFP process to ensure accounts are set up for success

  • Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients

    • Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction

    • Grow revenue through pitching new products and channels

    • Coordinate with AdOps, analyze campaign performance and provide recommendations to ensure client satisfaction

    • Meet client KPIs, goals and objectives

    • Lead post-campaign analysis and review

    • Coordinate billing for clients on a monthly basis

  • Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements

  • Present campaign results and insights, as well as Business Reviews to clients on a regular basis

  • Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products. 

  • May be responsible for larger revenue accounts or more strategic accounts 

  • May be responsible for training and/or mentoring new team members

What you bring to the table:

  • Bachelor’s degree from an accredited college or university

  • 3-5 years overall experience, digital and programmatic advertising and/or travel vertical preferred

  • Proficiency in standard business and sales software, including Salesforce, Gsuite, and Office products preferred

  • Ability to handle multiple clients & campaigns on any given day

  • Great time management and organizational skills

  • Must be fluent in the language of the region you support

  • Must be flexible in working with global clients

  • Experience working with a DSP (Appnexus/Xander, DV360 The Trade Desk) and/or Adphorus or other Social Media platforms preferred

  • Understanding of the online advertising industry 

  • Travel Required - up to 15%

Perks:

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Ownership: Lead creative and challenging projects

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Competitive Localized Benefits

  • IATA Travel Discount

  • Time Off: Flexible vacation days

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job ID: 6015

Posted 23 days ago

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