IT Identity & Access Management Intern

Ameritas

At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health and financial security. When lives are fulfilled, our mission is fulfilled.

Ameritas Life Insurance Corp is seeking an intern for IT Identity & Access Management to drive the business by providing operational analysis, knowledge management, process mapping, and technical writing; including reviewing, cleaning up and modifying procedure documentation and directories into a standard format.

This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, organizational skills, documentation, and analysis. This exciting internship opportunity will provide exposure to some or all of these functions: Hands-on support could occasionally be necessary, and other tasks will be assigned to meet team/company objectives to drive efficiencies for the enterprise Identity & Access Management team, in our service and response to our business partners.

This Internship will start in May 2021 and be continual during the school year.

Operations Analysis / Business Analysis

* Support the development and continuous improvement of operational processes while preparing the teams on opportunities to improve the business run with designated workflows.
* Use analytical skills to evaluate success of documentation and processes, including analyzing estimates on baselines for functions.
* Assess and improve operational processes and tools that support Incident and Request Fulfillment Reporting, Work Request In-Take, Work Assignment, and workflows.

Knowledge Management

* Utilize existing baseline knowledge documentation to process workflows and trouble tickets, identifying items for improvement or updates within, or creation of new documentation.
* Review and continue to improve the IT Support Center webpage with content and analyze the volume of use.

Essential Job Functions

* This internship opportunity will provide exposure to an IT team for a computer science, Information Technology, or Business Major student interested in getting some practical experience with analysis, workflows, and documentation implementation.
* This role will challenge the selected person to move outside of their comfort zone and interact with associates from all areas of the Technology Operations Center and Infrastructure.
* Success in this role will require a self-starter who can identify opportunities to drive efficiencies to a successful completion with minimal guidance from others.

Requirements

* Must be actively enrolled in a college level degree program (associate or bachelor level will both be considered).
* Computer Science, Information Technology and similar majors will be preferred, but business majors will be considered.
* Available work hours will fall between 8 am to 5 pm (Central Time) Monday-Friday. Candidate must be able to work part time during the school year (15-20) hours per week, and full time (30-40) hours during the summer with flexibility of schedule to accommodate classes.
* Professional and effective verbal, written, and interpersonal communication skills required.

We are Ameritas: proud to say we're in the business of fulfilling life.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job ID: 6826

Posted 24 days ago

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