Product Support Associate, Nights ($19.60 / hr)

CSG

Omaha, NE Product Management

       

16332 Product Support Associate, Nights ($19.60/hr) (Open)

     

Position Type:

Full time

       

Location(s):

US.NE.Omaha.Campus

        

      

Position Details:

CSG’s International Service Desk is looking for a Product Support Associate to join our nights team!

The Product Support Associate is responsible for facilitating the resolution of customer inquiries or problems by answering questions or performing problem isolation, resolution, and follow-up through our ticketing system or directly via phone with our clients.

Why Work for CSG?

CSG provides you with generous PTO, market competitive pay, and benefits-- including multiple affordable health care coverage options, 5.5% 401k match, an employee discounted stock purchase program, tuition reimbursement, extended paid maternal/paternal leave, and much more!

Shift: Sun, Mon, Thurs, Fri 10 PM-9 AM

Job Responsibilities:

  • Serves as the first point of contact for problem-solving on behalf of the client and works with internal teams and resources to identify and communicate resolution to the client
  • Problem isolation including:
  • Gathering of appropriate problem description and client information
  • Determining the component of the product or services affected
  • Determining severity level
  • Determining business impacts to the client
  • Entering the desired information into the CSG defect tracking system

Knowledge, Skills, & Experience:

  • Experience in Microsoft Office and OS products
  • Demonstrated strong communication and interpersonal skills
  • Ability to work effectively and efficiently in a fast-paced, ever-changing, team environment
  • Ability to troubleshoot technical situations and thoroughly document all relevant details
  • Ability to regularly multi-task and prioritize tasks and responsibilities
  • Customer Service, Help Desk, NOC or other client-facing troubleshooting experience preferred

Education:

  • High School Diploma or GED required
  • Associates degree or higher preferred

Job ID: 1717

Posted 11 days ago

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