Cloud Architect


Omaha, NE Software Development


16265 Cloud Architect (Open)


Position Type:

Full time






Position Details:

We are looking for an experienced, passionate individual that can lead our next generation architecture for our Customer Communication Management (CCM) platform. CSG is developing a next generation solution to enable our clients to deliver an unparalleled customer journey across digital, voice, and print channels. If architecting a cloud based platform to enable futuristic customer experiences is your passion, this position is for you.  We need your technical vision and expertise to realize our goals.

Our client roster includes the biggest names in the Broadband/Satellite industry, and your contributions will influence the experience of tens of millions of consumers.

Key Areas of Responsibility:

  • Architect, design and implement complex software applications using next generation platforms
  • Document architectural approaches and communicate them to dependent parties
  • Collaborate with product management to gather and debate detailed technical requirements
  • Lead the technical architecture for our customer experience platform – influence and drive consensus and best practice thinking
  • Partner with internal and external technology groups to bridge from existing, legacy applications to the next gen solution
  • Understand and apply security and privacy best practices across the development organization
  • Maintain knowledge on industry-leading technologies and provide recommendations on the same, including digital communication, journey orchestration, and customer focused analytics
  • Drive and participation in project and team design meetings – own influencing and bringing others along on your vision
  • Drive a holistic, best in class communication platform solution
  • Perform under minimal supervision on significantly complex assignments

Knowledge, Skills and Experience:

  • Bachelor’s degree in Computer Science, Computer Engineering, MIS or a technically related field or equivalent
  • 7+ years of development experience in a senior or lead development role required
  • 3+ years in an architect role for a complex, large scale cloud platform/product
  • Experienced in large scale application development/architecture (e.g. hundreds of millions of transactions a year)
  • Experienced in architecting solutions across one or more aspects of: digital channels (email, SMS, social), customer experience management, and/or advanced campaign management platforms and analytics
  • Experienced in working with 3rd parties to integration their technology into an overall solution
  • Deep understanding and demonstrated experience with AWS platforms, services, and technologies
  • Demonstrated ability with multiple modern technologies and an aptitude to learn and understand new technologies
  • Experienced in Agile Development Methodology
  • Self-motivated individual who works well in a team environment
  • Candidate must possess strong communication and interpersonal skills, and be capable of surfacing and debating technical approaches across the development organization
  • Demonstrated technical leadership across multiple development teams

At CSG, everyone is an entrepreneur.   We provide the opportunity to do what you do best as well as the resources to demonstrate your unique talents.  We offer a culture where everyone speaks candidly and openly, yet respectfully. The collaborative culture and acceptance of mistakes gives our team the confidence to be innovative and creative. Your contributions to our success are a big advantage to the company and we believe you deserve to have a valuable selection of benefits, competitive pay and total rewards in return. 

Our benefits offer some important “must haves” plus valuable programs that let you customize your coverage to fit your needs, today and tomorrow.  Our multiple recognition programs are yet another way we recognize one another for the contributions, team work, dedication, innovation and accomplishments that have enabled our growth for more than 25 years.

Job ID: 1545

Posted about 1 month ago

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