Client Support Rep, Lvl I


Lincoln, NE Technical Support
Position Description

Job Description

What does a great Client Support Representative do?

Do you love solving problems? Are you great at communicating over the phone and email?

Join a dynamic team directly supporting our valued clients. By providing them with business and technical support for the Premier product line, you will improve the customer's experience and contribute to the client success. Experience with loan origination or servicing will be helpful as you will often need to determine accuracy of the software to ensure loan rates are properly calculated and to provide insight into account balance and calculations. As a team we provide support including training, system evaluation, quality assurance, documentation review, and client assistance to resolve their questions. Your day will consist of fielding approximately 25 calls from our clients and responding to ticket requests in Service Point, experience in this setting will be necessary.

You can look forward to:

  • Working across multiple departments and with individuals at all levels within the organization.
  • Providing extraordinary customer service to both internal and external clients.
  • Analyzing, troubleshooting and resolving reported problems, which may involve replication and testing efforts to resolve.Monitoring open cases to ensure resolution per the established Service Level Agreement (SLA).
  • Monitoring technical support issues to ensure timely and accurate resolution.
  • Maintaining accurate and thorough records in the ServiceNow system. Answering questions and resolving client issues relating to the Loan Application and other Loan related products.
  • Simulating or recreating complex customer problems to resolve user operating difficulties.
  • Providing first level support to clients, initiating and maintaining regular contact with the client base by phone or written communication through the client portal to coordinate the resolution of complex problems.

This is the right position for you, if you’re the kind of person who:

  • Can multi-task between computer applications and phone calls
  • Can trouble shoot computer applications
  • Is Inventive
  • Is a focused Team Player
  • Loves to Problem Solve

Basic qualifications for consideration:

  • High School Diploma or GED
  • At least 2 years working loan servicing
  • 2+ years' experience in client services
  • Ability to work in Lincoln, NE

Preferred qualifications for consideration:

  • 4 Year college degree
  • 4+ years of work experience in banking, preferably with the Premier Loan applications
  • Experience working in a call center environment
  • Experience troubleshooting computer applications or other technical products

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.

Job ID: 1047

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