IT Intern-Support Center

Ameritas

Lincoln, NE Technical Support
At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health and financial security. When lives are fulfilled, our mission is fulfilled.

Ameritas Life Insurance Corp is seeking an IT Intern to drive the business by providing IT support through phone/email/self-service for internal end users. This position will assist on password resets, printer and other network device issues, and lower severity IT access ticket requests. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and first call resolution to their issues. Hands-on support could occasionally be necessary, and other tasks will be assigned to meet team/company objectives.

This Internship will start in November.

Essential Job Functions

* Answer calls and assist with lower level support needs such as password resets, printer issues, and similar types of requests.
* Perform less complex tasks in support of assigned projects and work orders.
* Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
* Respond to service requests in ITSM tool.

Requirements

* Demonstrated experience in customer service with professional verbal and written communication skills
* Must be actively enrolled in an IT degree program (associate or bachelor level will both be considered)
* Available work hours will fall between 6:00am to 5:00pm (Central Time). Candidate must be able to work 25-30 hours per week

We are Ameritas: proud to say we're in the business of fulfilling life.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job ID: 1800

Posted 11 days ago

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