Technical Support Specialist


Omaha, NE Technical Support

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work.  Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

As a Technical Support Specialist, you will use your creative problem solving skills to consult with customers and ensure that they have a positive experience using Toast. You will provide guidance and support to ensure customer success. Through coaching and mentorship, you will quickly become a product level expert with robust technical knowledge. 

About this roll*:

  • Use an empathetic and consultative approach to correspond with customers and partners over the phone 
  • Schedule demos and trainings to help customers get the most out of the Toast product
  • Troubleshoot issues and provide customized solutions
  • Partner with the Sales, Implementation, and Engineering teams to ensure a positive customer experience
  • Please note: you may need to provide after-hours emergency support

Do you have the right ingredients*?

  • High EQ (emotional intelligence) and excellent customer service skills 
  • Technical aptitude and ability to think creatively on the spot
  • Must be available for at least 40 hours a week Monday-Sunday evenings and some weekends
  • Restaurant experience is a plus

*Bread puns encouraged but not required

Job ID: 2019

Posted 5 months ago

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