Centralized Support Intern (Summer 2020) - Kiewit Business Services

Kiewit Corporation

Omaha, NE Technical Support

Requisition ID: 82639     

We know you're not just looking for an internship. You want an adventure ” to do something that makes a real impact on the world around you. By interning at KBS, you will be placed at the heart of our business operations, exposing you to not only the vast services we provide across the organization, but more importantly, exposing you to the leaders and decision makers of our company. Behind each bridge built to connect communities, each river used to generate energy, and each tunnel bored to minimize ground level restrictions, you'll find a Field Support Intern.  

As a Field Support Intern, you will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization.  Tasks include handling inbound calls, cases, and chat requests covering a variety of services provided by KBS.  It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit's core business activities.  

So while you'll be helping our organization to build awesome things, we'll be helping you build relationships and business connections that will serve as a foundation for your professional career. Kiewit is only the best because our people are the best; we only have the best people because of our burning desire to help them grow as individuals and professionals. At Kiewit, you'll find our leaders are coaches, not managers. You'll be given the freedom to achieve, and our coaches will assist from the sidelines by removing obstacles. Kiewit interns are not passengers on a path towards excellence; you're the driver.  

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada, and Mexico, improving and connecting communities with every initiative.  We depend on our high-performing operations support professionals ” they're the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won't find just anywhere. We're always pushing new limits. You can too.  

District Overview
Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-specific services focused on cost and business value.   Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance, and continuous improvement.

This position is based out of our Kiewit Business Center at 12720 I Street.  This is a shared service center in a professional office setting.

-    Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
-    Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
-    Understand Kiewit's core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit's districts and projects.
-    Understand and follow processes, procedures, and internal controls 
-    Reliable and consistent attendance
-    Perform other job-related tasks as needed or assigned

-    Currently pursuing a degree in business or related field.
-    Working knowledge of computers and experience in the use of Microsoft Outlook, Excel and Word
-    Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
-    Highly motivated and self-directed; initiative and a sense of urgency to get things done
-    Attention to detail with the ability to recognize discrepancies
-    Excellent analytical, math and organization skills
-    Ability to understand and follow process and controls
-    Ability to work with a high degree of accuracy with minimal supervision in a fast-paced, high volume environment
-    Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
-    Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
-    Ability to work with a high degree of accuracy with minimal supervision in a high-volume environment
-    Ability to travel as needed

Other common names for this role: Shared Services Intern, Centralized Support Intern, Support Intern

About Kiewit 
As one of North Americas largest, most respected construction and engineering organizations, with 2018 revenues of $9 billion, Kiewit exists to make a difference. We improve and connect communities across the United States, Canada, and Mexico through complex projects in transportation, water/wastewater, power, oil, gas and chemical, building, industrial and mining. Our services are as diverse as the skills of our 20,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture. A sense of adventure, pride and fulfillment is built into every career at Kiewit.

How We're Different

  •    Consistently ranked within the top five of the œTop 400 Contractors according to Engineering News-Record
  •    We spend an average of $8,500 per employee each year on training and career development
  •    Internships are a great opportunity to explore many different specialty construction and engineering areas within Kiewit and get important hands-on experience
  •    Our interns have meaningful relations to the industrys top talent for guidance, and have significant responsibilities in real-world areas of the Kiewit organization
  •    Our long-standing internship program has launched many Kiewit careers, including our Chairman and CEO's

    Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

  • Job ID: 2148

    Posted 28 days ago

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