IT Support Specialist

Radio Engineering Industries Inc

Omaha, NE Technical Support

IT Support Specialist | Stable Company | Quality Products and Services

Radio Engineering Industries, Inc. (REI) is a leading manufacturer of infotainment, video surveillance and fleet management solutions for public transit, rail, school transportation and commercial transportation. REI is a growing, 80-year-old family-owned company that is looking to add to our employee base.

Position Summary: As our new IT Support Specialist, you will apply your technical and communications expertise to provide second tier technical support to external customers.

As an IT Support Specialist, you must be:

  • An expert in your field
  • Focused – able to analyze issues and determine a course of action to rectify
  • Detailed – you understand how important the smallest detail is to success
  • Task-oriented - have high standards of quality and accuracy to get the job done
  • Reliable – you understand that consistency is important to provide the best service
  • Independent – Able to work on your own
  • Effective communicator – you understand how to communicate based on need, in a variety of ways

As an IT Support Specialist, you will:

  • Answer IT support phone calls, assist caller with ticket submission or enter the ticket on behalf of the caller.
  • Route tickets to the appropriate department/technician.
  • Monitor tickets and escalation to ensure SLAs are adhered to.
  • Level two help desk assistance to external customers with PC or IT related issues.
  • Maintain help desk reports for IT and key customer management.
  • Documentation of IT processes and procedures, as directed by the IT Manager.

As an IT Support Specialist, you must have:

  • A minimum of one-year IT help desk experience or two years of IT academic experience in conjunction with a customer service role of one year.
  • Working knowledge of Android, Apple, and Windows tablets and smartphone technology.
  • Familiarity with Microsoft Office desktop software applications (i.e. Outlook, Excel, Word, PowerPoint) and a working knowledge of SQL.
  • High school diploma or GED required.  Secondary education preferred.
  • Ability to work independently and follow tasks through to completion.
  • Strong analytical and problem-solving skills are essential.
  • Strong organization and time management skills.
  • Strong written and verbal communication skills.

What’s in it for you?

  • Stable, growing company that has been in business for 80 years
  • Flexible, 40-Hour Work Week
  • Casual Dress Environment
  • Paid Vacation
  • Holiday Pay
  • 401(k)
  • Flexible Spending Account
  • Subsidized Health Insurance Plan
  • Dental and Vision Plans
  • FREE Life and Long-term Disability Insurance
  • FREE Long-Term Disability Insurance

Job ID: 2315

Posted 3 days ago

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