Help Desk Support Technician Omaha, NE Direct hire

CSS Staffing

Omaha, NE Technical Support

Help Desk Support Technician

Omaha, NE


CSS Staffing has an open position with a local Managed Service Provider client for an entry-level Desktop Support Technician. This position will be the primary technical resource for the effective installation/configuration, operation, and maintenance of Desktop hardware and software for a variety of customers.


The ideal candidate will be a highly motivated, team-oriented, effective communicator who has exceptional customer service and analytical skills.


Direct hire - candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer


Core Responsibilities:

  • Provide support for printers, desktops, laptops and phones 
  • Troubleshoot and resolve network connectivity and performance issues 
  • Set up user accounts, permissions, mailboxes, groups and other Server Administration tasks
  • Drive to client sites to deliver and install networking devices 
  • Document and update all support requests within ticketing system 
  • Update internal documentation regarding changes in clients' network infrastructure and software configuration 
  • Communicate professionally and clearly with customers regarding status and timelines of requests
  • Follow established procedures to ensure repeatable results 
  • Provide limited training to users regarding how to use their computer and software - setting up shortcuts, email signatures


The Ideal Candidate Will Have:

  • 1 - 3 years of help desk
  • A+ certification
  • Desktop
  • Windows
  • Printers
  • Application Support
  • MSP experience


Additional Information:     

  • Start Date: ASAP
  • Assignment Length: Direct hire - candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer


Omaha has evolved into a thriving metropolis known for its constantly evolving dining scene, friendly people, successful businesses and now ranked 2nd to Raleigh, NC as the Top US city for tech job growth at 56,9%. With a population of just under a half million citizens, it’s on the cusp of being a large city, but still maintains small town charm.  You’ll find low cost of living, easy access in the city, arriving to most destinations in 20 minutes, vast amount of entertainment options, including one of the biggest and best zoo’s in the country, Omaha Henry Doorly Zoo, and Joslyn Art Museum, displaying thousands of works from all over the globe.  Omaha has made National Geographic’s list of the 30 best cities in the U.S., as well as U.S. News’ list of the best places to live





Job ID: 4004

Posted 17 days ago

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