Desktop Support Specialist

DMSi Software

As a Desktop Support Specialist, you will provide in-house hardware and software support for DMSi employees. This includes a variety of equipment and issues such as desktops, laptops, network connectivity, Windows software, and much more. In addition to providing excellent technical support, you will also be assigned projects in which you will research and implement new technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Manage and maintain Office365 Hosted Exchange and Office Application stack
  2. Manage employee desktop/laptop patching and anti-virus
  3. Manage and maintain Mitel/ShoreTel IP Phone system
  4. Manage and maintain Zoom conferencing solution and conference room equipment
  5. Manage and maintain office printers and multifunction devices (print/fax/scan)
  6. Administer internal email spam/malware filtering
  7. Employee desktop/laptop procurement and support
  8. Assist with the management and maintenance of the corporate Active Directory
  9. Assist with the management and maintenance of back office network infrastructure, DHCP, DNS, VPN
  10. Ensure supported systems are highly reliable, secure, and performing at acceptable levels
  11. Develop and maintain desktop/laptop configuration documentation
  12. Develop and maintain hardware refresh cycle policy/schedule
  13. Performance daily back office system monitoring
  14. Provide employee training on supported products and tools

KNOWLEDGE, SKILLS AND ABILITIES:
Windows and macOS operating system installation and configuration

Desktop/laptop configuration and troubleshooting

Windows Server administration (Active Directory)

Microsoft Office 365 Administration

SharePoint and Microsoft Teams Development

TCP/IP Network Administration and Troubleshooting

SIP Telephony systems administration (ShoreTel preferred)

Patching and Anti-Virus Administration (ESET for AV is preferred)

Windows PowerShell and PDQ Scripting

NOC/Data Center Operations

ITIL Best Practices

Windows and macOS operating system installation and configuration

Desktop/laptop configuration and troubleshooting

Windows Server administration (Active Directory)

Microsoft Office 365 Administration

SharePoint and Microsoft Teams Development

TCP/IP Network Administration and Troubleshooting

SIP Telephony systems administration (ShoreTel preferred)

Patching and Anti-Virus Administration (ESET for AV is preferred)

Windows PowerShell and PDQ Scripting

NOC/Data Center Operations

ITIL Best Practices

Excellent time management, organization, documentation, and customer service skills

Effectively prioritize and handle multiple projects at the same time

EDUCATION AND EXPERIENCE:
Bachelor’s Degree or equivalent work experience

2+ years of system administration, network design, and VMware experience

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Normal office environment with use of computers and telephone systems; no unusual physical demands

Job ID: 6161

Posted about 1 month ago

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