Sr. Technical Engineer

DMSi Software

We’re looking for the right person to join our team as a Senior Technical Engineer.  Workpoint develops process automation application and system software for a wide variety of environments including client/server applications, browser-based applications, embedded systems, and Cloud applications. The Senior Technical Engineer provides troubleshooting to end users, via phone, web-based tools, and email, including advising customers on the products intended use and addressing specific user issues.  The Senior Technical Engineer is responsible for testing the functionality of all software applications. You will be critical in administering technical support and quality assurance for Workpoint on-premise and cloud applications.

Key Tasks and Responsibilities:

  •  Serve as the first point of contact for troubleshooting experience, analyzing customer problems, and asking the appropriate questions to support a resolution
  •  Perform troubleshooting through diagnostic techniques to pertinent questions associated with Workpoint products
  • Execute and validate test plans and results for Workpoint applications
  • Continually evaluate and identify opportunities to drive process improvements that positively impact Workpoint applications and customer experience

Knowledge, Skills, and Experience:

  • Advanced problem-solving methodologies, is detail-oriented, a critical-thinker, and experienced at investigating and resolving complex issues
  • Experience with JIRA issue tracking
  • Experience with Software testing process and methodologies

Desired Skills and Experience:

  • JEE - experience Java/JEE applications (JAVA, Groovy)
  • NET experience (C# and .NET 4.7 framework)
  • Experience with Business Process Automation
  • Experience Enterprise and Web Application Servers
    • WildFly, RedHat EAP, Oracle WebLogic, IBM WebSphere
  • Database technologies (SQL Server, Oracle, PostgreSQL, MongoDB)
  • Linux and Windows Operating systems
  • 3-5 years of experience 

Background:

  • Bachelor’s degree in Computer Science or related technical field
  • High level of attention to detail
  • Self-starter with initiative who takes personal responsibility and pride in their work
  • Ability to be productive as an individual and work on a team

Job ID: 6260

Posted 22 days ago

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