Technical Support Engineer

Hubwise Technology, Inc.

Technical Support Engineer

  • Omaha, NE 68127
  • Full-time

We are looking for sharp, ambitious, and enthusiastic people to create great experiences for our partners with their technology.

About You:

  • You are good at troubleshooting. When something isn’t working, people come to you to fix it.
  • You genuinely like helping people. Sitting in a dark room by yourself while you type on a computer is not appealing to you.
  • You are competitive and want to take on more responsibility. Getting stuck in a silo makes you crazy and you want to be more involved.
  • You feel comfortable working with Microsoft Windows solutions and basic LAN/WAN concepts.

About Us:

HubWise Technology partners with Small Businesses to remove the burden of their technology support and help them deliver against their business objectives. Our core values are:

  • No BS
  • Say it – Do it
  • Be Specific
  • Fearless Innovation

Job Summary

Perform first-response closure, drive resolution of escalated incidents, and act as primary point of contact on all customer incidents and requests for HubWise Technology's Managed Services offerings.

Responsibilities and Duties

  • Provide first-response resolution
  • Act as primary point of contact on all customer tickets from creation to resolution
  • Schedule field visits for tickets that require an onsite presence
  • Ensure that customer is always aware of the status of their request
  • Provide On-Call Coverage
  • Provide a positive experience for customers on every interaction

Qualifications and Skills

Maintain intermediate proficiency in support and administration for current versions of:

  • Customer Service
  • Communication
  • Time Management
  • Microsoft Windows Server 
  • Microsoft Windows Desktop
  • Office 365 and Microsoft 365
  • Microsoft Office
  • Internet Technologies and Networking

Benefits

  • Paid Time Off
  • Simple IRA Retirement plan with Company Match
  • Health Insurance
  • Vision, Dental, and Life Insurance
  • Get in early at a small, growing business and define your own career path

Job ID: 9566

Posted 8 days ago

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