Group Assistant

Ameritas

Lincoln, NE Technology
At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health and financial security. When lives are fulfilled, our mission is fulfilled.

This position will provide administrative support for the business line by indexing additional documents and inputting various transactions to accurately submit applications into the administration systems for all policy/plan types, ordering additional requirements as required. This position is responsible for providing service/communicating to policyholders, associates in field offices, agents/brokers, Strategic Alliances, and other partners.

Essential Functions

* Respond to internal/external communications to research inquiries and problems and provide a response through written and oral communication
* Exhibit a willingness to learn new information about the systems used for the job including the ability to effectively use the software programs required for completing the workload assigned.
* Have basic product knowledge and be able to work independently. Maintain an organized and orderly work space. Demonstrate prioritization and organizational skills by appropriately managing multiple tasks within established time service standards.
* Review and process a wide range of transactions in appropriate administrative systems for all products/plans.
* Meet deadlines, turnaround time standards and production requirements for responding to customer service needs.
* Supports a team environment by putting the success of the team above own self interests, being open and objective when considering other's views, offering assistance and support to co-workers, working cooperatively in group situations and continually contributing to a positive team spirit.
* Making informed decisions, within defined limits, to resolve customer service issues.
* Ability to react to change in a productive and positive manner

Qualifications

* H.S. Diploma or GED required

* Less than 2 years related experience required

We are Ameritas: proud to say we're in the business of fulfilling life.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job ID: 2473

Posted about 1 month ago

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