CorporateDesktop Support Analyst

NTT DATA

Lincoln, NE Technology / IT

Job Reference #: 69729

The Desktop Support Analyst will work with a fast-paced global leader in IT Services, providing hands-on support for local and remote end users. You will support on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. 

 

**This role requires working onsite daily at our facility in Lincoln, NE.

 

Responsibilities: 

- Perform level 1-3 troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops and notebooks

- Procurement, imaging, configuration, and allocation of systems to end users

- Effectively communicate with customers over the phone, in person, and via email while providing excellent customer service

- Troubleshoot Operating System, file system, and general workstation issues

- Effectively multi-task and work in a dynamic, fast-paced team environment

- Install, manage, and maintain local and networked printers, including basic printer troubleshooting

- Interface with Line-of-Business Application and Hardware vendor’s technical support for level 1 troubleshooting

- Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance

- Identify potential issues that could adversely impact end user experience and take corrective action

- Provide smarthand support as requested

- Provide technical feedback on technical process issues to improve overall service delivery

- Learn from and teach peers, research solutions independently

 

Basic Requirements: 

- 3+ years of hands-on experience with workstation hardware in a corporate environment, including assembly, troubleshooting and components replacement 

- 2+ years of experience with installation, configuration, and troubleshooting of workstation operating systems (Windows 7, Win 8, and Win 10)

- 2+ years of experience installing, configuring and troubleshooting MS Office (v2010+, including O365), Internet Explorer, Symantec anti-virus applications, Windows Updates, and printing utilities

- Experience with MS Windows, MS Office, Windows Defender Anti-Virus 

- Experience with IT ticketing systems such as BMC Remedy 

 

Preferences: 

- A+ Certification

- Experience with general telephony and networking support

- Experience with executive support

- Experience with installation, configuration, and troubleshooting of Mac OS

- Experience with Microsoft BitLocker (laptop encryption), Symantec DLO, Cisco VPN, etc. 

  • - Experience with AirWatch smartphone setup & support

About NTT Data

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.                          

Application Instructions:

Please feel free to contact nancy.nogg@nttdata.com Senior Talent Advisor

Job ID: 3880

Posted 26 days ago

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