Content Taxonomist


Omaha, NE Technology

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Content Taxonomist is a scientist at heart or by trade, responsible for identifying, classifying, naming and organising company knowledge for the Global Customer Operations organisation. The GCO Content organisation is embarking on a three-year journey to transform static unstructured content to an atomic, semantically rich, structured format. We consider a clear taxonomy structure the foundational basis for our transformation success. As such, the taxonomist will be responsible for supporting the transformation by discovering structures implicit in company knowledge, exploring how they relate to one another, and abstracting principles of organisation that will be applied to all content assets. He or she will user-test the principles and work with stakeholders to ensure the taxonomy serves their purposes as much as possible.


  • Develop a deep understanding of customer journeys and tasks customers are trying to complete; align taxonomy to customer needs; enable customers to complete their tasks more easily, quickly and effortlessly.
  • Participate in data analysis, design, documentation, and maintenance of intuitive, structured content taxonomies.
  • Set up taxonomies in a new tool.
  • Create a clear and intuitive browse structure for authors and customers alike supporting customer journeys.
  • Collaborate with product owners to deliver context-aware search and content delivery in various channels.
  • Create a sustainable taxonomy structure and establish semantically rich network of relationships between terms and components, enabling machines to read and configure content intelligently at various endpoints.
  • Collaborate with engineers, authors and stakeholders to set up and manage taxonomy tool. Communicate structures and corresponding actions horizontally and vertically. Assist authors in implementation and support through on-boarding/ learning phase.
  • Participate in data analysis, design, documentation, and maintenance of intuitive, structured content taxonomies
  • Review existing taxonomies and metadata schemas, design new in line with customer journey design as needed.
  • Help bridge the gap between the language customers use to search our Help Center and the language we use in classifying our content; work with Content Strategist to make content recommendations that bring our language closer to customer problem statements.


  • At least 3 years’ experience designing and managing taxonomies or thesauri
  • Experience with taxonomy management tools and incorporating taxonomies into content models
  • Experience with usability testing and user experience optimization Experience working in Knowledge Organization Systems
  • Familiarity with taxonomy and thesauri standards
  • Familiarity with interoperability standards including SKOS (Simple Knowledge Organization System), RDF (Resource Description Framework), and OWL (Web Ontology Language)
  • Knowledge of mark-up languages such as XML, HTML
  • Knowledge of web publishing standards such as DITA
  • Experience with Oracle Knowledge Management and Idiom Worldserver
  • Experience using JIRA, Confluence or similar tool
  • Experience with troubleshooting or resolving issues/ bugs
  • Firm understanding of user experience and strong search engine optimization (SEO) and search engine marketing (SEM) skills
  • Experience with automation and AI technology
  • Experience and knowledge in authoring best practices


  • Strong communication skills written and oral, ability to present and speak to different levels of the business.
  • Well-developed sense of urgency and follow through.
  • Strong interpersonal skills, presentation skills, ability to work productively with all levels in the organization, time management skills and follow through.
  • Proven drive to succeed and produce specific metrics.
  • Data and results oriented.
  • Manage own tasks with minimal assistance and strive to work independently but know when to ask for help.
  • Communicate effectively cross-functionally.
  • Influence on different levels of the business.
  • Communicate effectively with people from all types of cultural backgrounds.
  • Report to team, management and stakeholders on regular basis.
  • Work well in team environment building strong relationships.


  • BS/BA or higher degree in related field required or equivalent professional work-related experience.
  • 3+years’ experience working in Information Science, Library Science, Computational Linguistics, Knowledge Management, or related field.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at


Job ID: 4192

Posted 15 days ago

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