Seller Fraud Operations Teammate

PayPal

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

A typical day for the Seller Fraud Operations Teammate: • You will be responsible for investigating fraud and applying the correct risk treatment in an effort to balance loss and merchant experience in the Microseller segment • You will serve as a credible partner that offers a pro-active/balanced approach to mitigate loss and care for the merchant experience by using a global lens, thinking end-to-end, quantifying trends and offering rule policy changes. • You will use your strong investigation skills and you will proactively share best practice and knowledge • You will effectively identify fraud tends and share the findings through various channels • You will identify correct risk treatment and balance loss and merchant growth

What does Success Look Like?  

Holistic Review:

  • Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
  • You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
  • You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator
  • You will work towards understanding Industry risk idiosyncrasies
  • You are working to have Global awareness of process alignment and economy implications

Merchant Education :

  • You always put yourself in the merchant’s shoes and act as a strong partner.
  • You have the ability to effectively communicate outcomes, build relationships, and consult with our Merchants.    

About You:  

  • You have a High School Diploma or equivalent experience
  • 6+ years related experience; 1+ years’ experience within a financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
  • You are fluent in English
  • You have strong written and verbal communication skills.
  • You have proven customer communication experience (Email and Phone)
  • You have strong working knowledge of external systems and PC based internet and software applications (e.g. Internet, Microsoft Office).
  • You are creative, good at learning on the fly, have strong customer focus and problem solving skills and you operate with integrity.

You Might Also Have: 

  • An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision making quality is present.
  • An ability to learn and adapt to new software technologies.
  • The ability to work independently with a strong drive for results.
  • Experience with conflict management and interpersonal skills.
  • Shifts: 5 positions for Sunday-Wednesday or Sunday-Thursday; 1 position for Tuesday - Saturday or Wednesday - Saturday

Our world-class culture is something we’re proud of.  We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits that start day one.
  • Competitive salary.
  • 401k match and employee stock purchase plan.
  • Generous PTO and sick time policies
  • Ongoing training, tuition reimbursement and support to help you realize your full career potential.
  • Give back to local communities through our many fundraising and volunteer opportunities.
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
  • Active social groups, onsite events, onsite gym, cafe, games and arcade rooms, relaxation zones and so much more!

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0054390

Job ID: 5081

Posted 21 days ago

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