Data Scientist 2

PayPal

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The employee will be responsible for providing analytical support for Global PayPal Customer Operations and WFM teams. Responsibilities will consist mainly of detailed analysis, design, and development of projects, processes, analytical models, and products specific to operational cost effectiveness and return on investment. The Analyst will work independently and in a team environment performing requirements gathering, data analysis, process mapping, test case definition, development, and collaboration across multiple business units and projects. The Analyst will further be responsible for other duties as assigned by their manager.

SPECIFIC DUTIES

  • Support the analytic needs of Global Customer Operations and their Business Unit partners by creating reporting utilities for functional areas, analyzing results relative to plans and forecasts, and working with cross-functional teams to facilitate shared vision on solutions to business needs
  • Analyze and understand Global Customer Operations core business processes and data flows to design and develop enduring analytical solutions that provide analytical insights
  • Create and deliver solutions leveraging and extending existing Business Intelligence infrastructure enterprise solutions in mind
  • Work with development groups to ensure solutions are scalable, repeatable and effective
  • Improve and streamline processes regarding data flow and data quality to improve accuracy, viability and value
  • Create SQL queries to troubleshoot, develop metrics and create ad-hoc reporting as needed; data systems competence is expected, specifically SQL and Teradata knowledge
  • Drive for shared understanding and facilitate conversations among key participants and stakeholders to understand their needs and defined outcomes
  • Assist internal customers with acceptance and adoption of implemented solutions
  • Prepare and deliver key strategic analysis, recommendations and findings to Operations Management, executive staff and key stakeholders; must have strong presentation and communication skills
  • Create and maintain requirements, specifications, and business processes documentation
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Rapidly and effectively adapt to highly dynamic and aggressive work environment
  • Participate in special projects as needed and perform other duties as assigned
  • Foster a positive and cooperative attitude with all company employees
  • Practice the company Core Values   

EXPERIENCE

  • Minimum of 5 years of progressive experience in data analysis and reporting; strong mathematical skills required
  • Minimum of 2 years of general experience in one or more of the following areas: call center management, customer service and/or quality assurance
  • Experience manipulating large amounts of data for analytical projects and translating that data into sound business information
  • Experience with relational database concepts, querying, data warehouses and decision support tools
  • Experience across business intelligence spectrum: requirements gathering, BI tools, analytics, ETL and data warehousing
  • Related industry experience in call center environment a plus

KNOWLEDGE, SKILLS, AND ABILITIES

  • Rapidly and effectively adapt to highly dynamic and aggressive work environment
  • Working knowledge of relational databases and SQL tuning; strong data mining, database, analysis, and problem solving skills
  • Knowledge of external systems and software (Excel, Power Point, Visio, Tableau, SSRS)
  • Ability to create repeatable, sustainable processes and drive continuous improvement
  • Ability to develop visual presentations of information using SQL, Excel and other database tools, experience using statistical software or knowledge of various data mining and analytical tools (SSRS, Tableau, MicroStrategy) is a plus
  • Ability to identify issues, analyze information, and provide feedback and solutions
  • Ability to understand the interdependency of technology and business process impacting the organization
  • Ability to make discretionary decisions based on research, with a certain degree of creativity and latitude required
  • Skill in presenting analysis and data in an easy-to-understand, consumable manner across various levels of audience
  • Ability to drive and communicate Intelligence solutions and build shared vision for implementation across business groups and all levels of the business
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and prioritizing work effectively to meet deadlines
  • Exceptional organizational skills and attention to detail, ability to work independently to manage multiple projects and deadlines
  • Ability to self assess and continually improve, to identify and communicate specific goals
  • Ability to communicate effectively via email and phone utilizing proper grammar
  • Ability to develop and maintain professional working relationships with co-workers and peers across various geographic locations and timezones
  • Ability to adhere to the highest ethical standards including honesty, integrity, dedication and leadership
  • Ability to maintain highly confidential information

REQUIRED PERFORMANCE

  • Meet or exceed all published standards measured monthly and YTD
  • Maintain acceptable level of job discretion; performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make far-reaching decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism
  • Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure
  • Maintain an acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities, volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company
  • Top quality written and verbal communication skills
  • Regular and predictable attendance

Education

  • Bachelors Degree or equivalent work experience required

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits
  • Competitive salary
  • Savings plans with company match / Employee Stock Purchase Plan
  • Generous time off policies
  • Ongoing training, tuition reimbursement and support to help you realize your full career potential
  • Community fundraising and volunteer opportunities
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
  • Active social groups

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0059497

Job ID: 5771

Posted 24 days ago

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