Customer Care Specialist

Toast

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change

Customer Care Agents answer incoming phone calls and/or chats to resolve customer issues with their Toast software and hardware.

About this roll* (Responsibilities) 

  • Answer incoming calls & chats, utilizing the call flow to efficiently diagnose and resolve the customer issue
  • Use your resources to drive consistent & accurate resolution: knowledge base and confluence
  • Be an active knowledge base contributor by submitting feedback when information is outdated or incorrect
  • Build rapport with your customer and thank them for being a Toast customer
  • Create/update Salesforce case with clear & concise notes at the end of every call

Do you have the right ingredients*? (Requirements)

  • High EQ (emotional intelligence) and excellent customer service skills 
  • Technical aptitude and ability to think creatively on the spot
  • Must be available for at least 40 hours a week Monday- Saturday 8:00am- 5:30pm
  • Customer Service in a call center is a plus

*Bread puns encouraged but not required

Job ID: 5777

Posted 24 days ago

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