Product Support Associate, Evenings ($18.90 / hr)

CSG

       

18143 Product Support Associate, Evenings ($18.90/hr) (Open)

     

Position Type:

Full time

       

Location(s):

US.NE.Omaha.Campus

        

      

Position Details:

CSG’s International Service Desk is looking for a Product Support Associate to join our evenings team! (Shift: Tues- Sat 1:00 pm - 10:00 pm)

The Product Support Associate is responsible for facilitating the resolution of customer inquiries or problems by answering questions or performing problem isolation, resolution and follow-up through our e-ticketing system or directly via phone with our clients.

Why Work for CSG?

CSG provides you with generous PTO, market competitive pay, and benefits-- including multiple affordable health care coverage options, 5.5% 401k match, an employee discounted stock purchase program, tuition reimbursement, extended paid maternal/paternal leave, and much more!

Job Responsibilities:

  • Serves as the first point of contact for problem-solving on behalf of the client and works with internal teams and resources to identify and communicate resolution to the client
  • Problem isolation including:
  • Gathering of appropriate problem description and client information
  • Determining the component of the product or services affected
  • Determining severity level
  • Determining business impacts to the client
  • Entering the desired information into the CSG defect tracking system

Knowledge, Skills, & Experience:

  • Experience in Microsoft Office and OS products
  • Demonstrated strong communication and interpersonal skills
  • Ability to work effectively and efficiently in a fast-paced, ever-changing, team environment
  • Ability to troubleshoot technical situations and thoroughly document all relevant details
  • Ability to regularly multi-task and prioritize tasks and responsibilities
  • Customer Service, Help Desk, NOC or other client-facing troubleshooting experience preferred

Education:

  • High School Diploma or GED required
  • Associates degree or higher preferred

Job ID: 5862

Posted 14 days ago

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