Technical Support Analyst I



18314 Technical Support Analyst I (Open)


Position Type:

Full time






Position Details:

  • Previous experience with CSG, especially around PDB Voice services &/or telecom industry experience a preferred.
  • Excellent customer support and communication skills.
  • Ability to multi-task and work effectively and efficiently in a fast-paced, ever-changing team environment.
  • Ability to context switch and maintain composure in high priority situations.
  • Ability to support 24x7 on call rotation.
  • Ability to recognize areas in need of improvement and solve complex problems related to interconnected software components.
  • Basic to intermediate querying capabilities for Microsoft SQL Server &/or Oracle required.
  • Demonstrates a basic understanding of operating systems Windows, UNIX/AIX, Linux operating systems; understanding of the available system utilities and/or logs and the proper use and interpretation of the information to isolate errors, interpret performance indicators, and apply/correlate findings to reported application issues. Knowledge of stathub/kibana a Plus*
  • Demonstrates a basic understanding of technical editing skills like (e.g., VI, Vim, XML).
  • Demonstrates a basic understanding of SQL and relational database systems (e.g., Oracle, Microsoft SQL, DB2). Knowledge of Vantage Querying a plus.
  • Demonstrates basic knowledge with product(s) for automation, such as file transferring, monitoring, networking, etc.
  • Demonstrates a basic understanding of web services and internet protocols.
  • Demonstrates strong working knowledge of Microsoft Office products.
  • Demonstrates a basic understanding of client/server architecture and remote desktop/administration.
  • Demonstrates knowledge of additional technical support tools, such as ticket/incident tracking (e.g., Remedy, Jira, etc.).
  • Demonstrates strong troubleshooting skills
  • Demonstrates the ability to be self-motivated

Job ID: 6147

Posted about 1 month ago

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