Customer Service Teammate - Debit Card


Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Description Summary Do you enjoy solving problems and helping people? Want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? Join PayPal’s Customer Operations team!

As a Customer Solutions Teammate in Debit Card your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

As a Teammate you will:

  • Respond to customer inbound inquiries by phone and email in a call center environment
  • Research customer inquiries using the appropriate technology
  • Answer inbound phone calls from customers and work to resolve their queries in real time
  • Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal
  • Ability to help customer understand and navigate the PayPal site & product
  • Deliver on metrics for example: phone handle time and customer experience
  • Represent PayPal with a high level of professionalism and customer service at all times
  • Maintain and promote a positive attitude while meeting productivity goals
  • Continually display initiative to take on additional responsibilities toward professional growth
  • Perform related duties as assigned

Job Requirements:

  • Education: High school diploma or equivalent
  • Experience: Minimum of 2 years customer experience:   Retail, hospitality, sales, financial services, or in a call center environment with customer service via telephone, email and/or face-to-face
  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships
  • Proficiency with MS Office, Internet and a good knowledge of databases


  • 100% attendance is required throughout training.  Training is Monday – Friday 9:30am-6pm.
  • Shifts after training: Tuesday - Saturday 11:30am-8pm OR Sunday-Thursday 11:30am-8pm

PayPal Benefits: (All Benefits start on Day 1)

  • Medical, Dental and Vision.
  • After 5 years of service you get a 4 week paid sabbatical.
  • Community Involvement.
  • Educational Assistance.
  • And Many Many MORE…

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at


Job ID: 6348

Posted 8 days ago

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