Implementation Analyst, Staff


Position Description

What does a great Implementation Analyst do?

As an Implementation Analyst in our Data Analytics group, you will be responsible for implementation and support for the Business Intelligence banking suite of products. You will work with clients to answer questions regarding the function and usage of products. You will build and share a detailed knowledge of the BI suite of products.

If you are the kind of person who is looking for an exciting and challenging role in the finance and technology industry, we want to hear from you!

In this role, you can look forward to:

  • Performing remote and/or on-site software implementations and providing follow-up product support to Fiserv’s clients via telephone, email, and web-based contact channels.

  • Delivering professional and timely client communications regarding project updates, ongoing support items, and product implementation services.

  • Tracking, organizing and detailing all product implementation and support related activities.

  • Assisting with crafting and maintaining User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.

  • Developing and maintaining a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies

Basic Qualifications for Consideration:

  • High School Diploma or equivalent education. Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology or related field preferred.

  • Equivalent work experience may be substituted

  • 2+ years in customer facing projects, client support role, or IT service industry

  • Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments

  • Basic understanding of data communications and LAN/WAN

Preferred Skills, Experience, and Education:

  • Previous experience within the Financial Service/Banking industry preferred.

  • Experience with Microsoft SQL/DB2/Data Warehouse tools

  • Possess strong analytical problem-solving ability

  • Strong verbal and written communication skills (internal and client facing)

  • Excellent follow-up skills, attention to detail

  • Possess a detailed understand of the Fiserv BI suite of products preferred

Travel required: Ability and willingness to travel up to 20%, as needed

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.

Job ID: 6408

Posted 18 days ago

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