Product Support Associate

CSG

18923 Product Support Associate (Open)

Position Type:

Full time

Location(s):

US.NE.Omaha.Campus

Position Pay Range:

Pay Range may vary by geographical location

$16.93-$27.09

Summary:

The Product Support Associate is responsible for facilitating the resolution of customer inquiries or problems by answering questions or performing problem isolation, resolution and follow-up through our e-ticketing system or directly via phone with our clients.

Position Details:

CSG’s International Service Desk is looking for a Product Support Associate to join our team!

Schedule:

  • Sunday & Monday (12:00 pm to 9:00 pm)               
  • Tuesday, Wednesday, Thursday (9:00 am to 6:00 pm)

Why Work for CSG?

CSG provides you with generous PTO, market competitive pay, and benefits-- including multiple affordable health care coverage options, 5.5% 401k match, an employee discounted stock purchase program, tuition reimbursement, extended paid maternal/paternal leave, and much more!

  • Generous PTO
  • Extended paid maternity/paternity leave
  • 5.5% match on 401K
  • Healthcare Benefits: Medical, Dental, Vision
  • Advancement opportunities
  • Discounted stock purchase program
  • Tuition reimbursement

Job Responsibilities:

  • Serves as the first point of contact for problem-solving on behalf of the client and works with internal teams and resources to identify and communicate resolution to the client
  • Problem isolation including:
  • Gathering of appropriate problem description and client information
  • Determining the component of the product or services affected
  • Determining severity level
  • Determining business impacts to the client
  • Entering the desired information into the CSG defect tracking system

Knowledge, Skills, & Experience:

  • Experience in Microsoft Office and OS products
  • Demonstrated strong communication and interpersonal skills
  • Ability to work effectively and efficiently in a fast-paced, ever-changing, team environment
  • Ability to troubleshoot technical situations and thoroughly document all relevant details
  • Ability to regularly multi-task and prioritize tasks and responsibilities
  • Customer Service, Help Desk, NOC or other client-facing troubleshooting experience preferred

Requirements:

  • High School Diploma or GED required
  • Associates degree or higher preferred
  • Ability to read, write, speak and understand the English language in a business environment
  • You must be 18 years or older

Benefits:

CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please Click Here.

This role is eligible for a bonus opportunity.

Job ID: 6886

Posted 13 days ago

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