Mutual Funds Specialist

TD Ameritrade

Mutual Funds Specialist

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The specialist is responsible for key deliverables to internal and external clients/advisors/regulators on a daily basis. The key deliverables include but are not limited to analysis of exceptions from the TDA back office system, research/resolution of issues with the BNY Surpas subaccounting vendor, analysis or troubleshooting of DTCC and Surpas file transmission issues, and testing/implementation of new technology enhancements.

The specialist completes assignments in Trading, Dividends, Money Markets, Reconciliation, Cross Class Exchanges, and Security Master preferences that directly impact the Client/Advisor account. A specialist’s failure to interpret or analyze in a perfect manner leads to account attrition, client dissatisfaction, and/or liability for TDA.

This role interacts with external clients primarily through active monitoring of back office automation or as an intermediary answering client calls/emails/escalations. The role directly interacts and manages day to day relationships with Fund companies, BNY, DTCC, contra firms, Broadridge, and Sweep Money Market providers.



  • Fund specific rules (Example: Fund minimums)
  • Client/Advisor level exemptions (Example: STR waivers)
  • Regulatory obligations (Examples: Blue Sky reporting and 15C3-3)
  • Reconciliation of Trade, Dividend, and Transfer Breaks
  • Reconciliation across BOS, SuRPAS, and Fund Companies
  • Review and interpretation of proper tax coding and corrections of tax coding for Mutual Funds transactions

Problem Solving

  • Internal/External system enhancements or issues
  • Root cause of breaks between TDA, the Fund, DTCC, Surpas, etc.
  • Providing process or technology solution options to Management
  • Remediating transfer issues with the Fund or Contra Firm

Client or Business Partner Service

  • Answering business partner inquiries regarding Fund specific requirements/eligibility
  • Providing follow up on Mutual Fund transfers to expedite the client request or remediate NIGO type issues
  • Timely and accurate completion of client trading and dividend requests


  • Series 7 & 63
  • High School Diploma or Equivalent
  • 1 to 3 years Brokerage Experience
  • Military education or experience may be considered in lieu of civilian requirements listed
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Job ID: 6890

Posted 9 days ago

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