Desktop Support Technician

Mutual of Omaha

Installs, configures, maintains and troubleshoots desktop and application delivery technologies and systems. Provides advanced analysis and resolution of technical and process issues/problems related to technologies and sub-systems, which support the environment.

WHAT YOU'LL DO:

Technical Skills

  • Install, configure, maintain, and troubleshoot desktop and application delivery technologies and sub-systems which support the application and desktop delivery environments.
  • Responsible for complying with all Company Information Services policies and standards.
  • Responsible for ensuring appropriate security and privacy measures are implemented on technology solutions to protect Company data from intentional or accidental misuse.
  • Provide analysis and resolution of technical and process issues/problems related to the technologies and systems which support the environment.

Soft Skills

  • Act as liaison with business units to understand needs and deliver solutions.
  • Perform requirements gathering to ensure appropriate technology is deployed for the customer.
  • Follow detailed tasks, procedures, and processes associated with the installation of microcomputer based hardware and software components, utilizing process modeling tools and techniques.
  • Participate in projects as the technical representative, as needed.
  • Assist in evaluating vendor supplied hardware/software and assists in making recommendations to IT management.
  • Adhere to Change Management, Incident Management, Configuration Management policies and procedures.

Individuals in this position have advanced technical skills within a single domain of knowledge and some breadth of knowledge across domains. Complex systems activities are typically performed independently within a single domain, but are occasionally inter-domain. In order to build a balanced organization with complementary skills, positions in this job family vary in the depth of technical skills and the breadth of knowledge, skills and competencies beyond one technology domain.

This job posting is reflective of the Associate Support Technician essential functions, qualifications, and physical requirements. The Support Technician level has variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family.

ABOUT YOU:

  • Vast knowledge of technology products or a technology platform to provide expert troubleshooting and advice.
  • Knowledge of a variety of relevant technology tools sufficient to assess relevancy and cost-effectiveness for a particular need in order to combine tools effectively.
  • An understanding of operational and tactical planning in order to use Division, Area, and Team goals and objectives to prioritize work and guide actions.
  • Knowledge of process improvement methodologies and approaches.
  • Advanced understanding of downstream effects as a result of consultation with customers and the methodologies used to apply or implement technology.
  • Advanced skill in developing and delivering instruction.
  • Advanced skill in identifying and resolving problems with computer hardware and software.
  • Skilled in using application software to develop custom products.
  • Advanced skill in communicating with and serving customers in a positive and professional manner.
  • Ability to work effectively in teams.
  • Ability to obtain agreement or consensus from multiple parties; earns trust and seek win-win solutions.
  • Ability to ensure appropriate security and privacy measures are implemented on technology solutions in order to protect Company data from intentional or accidental misuse.
  • Knowledge of desktop and application delivery systems and sub-systems.
  • Strong ability to work and/or troubleshoot problems remotely
  • Bachelor's degree in Computer Science or related field and/or 3-5 years equivalent experience in IT systems/support engineering.
  • You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
  • You are able to work remotely and have access to high-speed internet.

VALUABLE EXPERIENCE:

  • Requires advanced level technical understanding of hardware and software with a focus on analysis, development, modification, installation, testing, and maintenance.
  • Experience using application delivery systems such as SCCM of JAMF.
  • Knowledge of Window 10 or MacOS operating systems.

WHAT WE CAN OFFER YOU:

  • A diverse workplace where associates feel a sense of belonging.
  • An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
  • Tuition reimbursement, training and career development.
  • Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
  • Flexible spending accounts for healthcare and childcare needs.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Competitive pay with an opportunity for incentives for all associates.
  • Flexible work schedules with a healthy amount of paid time off.
  • For more information regarding available benefits, please visit our Career Site.
  • Pay Range: $50,000 - $70,000
  • Pay commensurate with experience.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7:00 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Circa

Job ID: 7137

Posted 19 days ago

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