Customer Support Specialist - Sportscode

Hudl

We believe each moment in sports can change the plan, change the game and change lives. That’s why our mission is to build the world’s most powerful network of sports video and data to empower teams to make every moment count.

How? By hiring people around the world who want to help us support coaches, players, analysts, recruiters, teams, clubs and fans. Hudl customers use our products to capture video, analyze data, share highlights and a lot more. They stay ahead of the game with the latest technology and we help them achieve their goals.

Want to join us?

Our product suite for elite teams is used by some of the best in the world—they deserve world-class service. We need a Support Specialist with experience using tools such as Sportscode, Coda or Hudl Replay to make sure our customers receive the answers they need, when they need them. No experience using these tools? Check out this role.

As a support team, our goal is to understand the challenges of our clients and help them make the most of our solutions. You’ll be an integral part of their Hudl experience. Some of your day-to-day responsibilities will include answering phone calls, emails and chats from our users, and when it's safe again, visiting these users on-site and discussing ways to strategically and technically maximize their use of Hudl.

This role will be based in Lincoln, Nebraska.

You Are

  • A problem solver. You can easily put yourself in someone else's shoes to find them the best solution. Running diagnostics to troubleshoot and resolve technical problems is your forte.
  • Eager. You're self-motivated, curious and keen to learn how to help our clients achieve their goals. 
  • A confident communicator. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues with varying degrees of technical complexity are resolved or elevated.
  • Experienced. You have experience using Sportscode, Hudl Replay or Coda.

You Will

  • Thrive on the front lines. You’ll answer calls and emails ranging from how-to questions, to troubleshooting products like Hudl, Hudl Sportscode, Wyscout and Volleymetrics. You'll showcase your skills as a communicator and a trusted technological resource.
  • Listen. You’ll empathize with our customers and respond with creative solutions.
  • Help teams and athletes win. Our clients come to us to enhance their game—you’ll make sure they know how to use our products in the best way possible.

We Will

  • Celebrate work at Hudl retreats. We like to gather our Hudlies from around the world to showcase achievements and strategize for the future. 
  • Treat you like an adult. We’re all about a healthy work-life balance. We’ll give you unlimited vacation time and have company-wide timeout days (no meetings allowed).
  • Provide career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Supply you with tools for success. We've invested in our office spaces, designing them with our employees in mind. You’ll have the enriching, flexible environment and powerful hardware you need to do your job well.
  • Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, Employee Resource Groups and fitness partner Peerfit have you covered.
  • Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want.
  • Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Diversity at Hudl

Hudl is an equal opportunity employer. We understand the power of a diverse team, celebrate differences and promote inclusion.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

Privacy Policy 

https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy

Job ID: 7378

Posted 23 days ago

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