Business Performance Coach

Home Instead (Global Headquarters/Home Instead, Inc.)

Do you enjoy coaching others for success?  Use your creativity to help small business owners grow their business as a Business Performance Coach.  You’ll coach franchise owners in all operational areas including business planning, P&L’s, sales strategy and human resources. You’ll work one on one to help owners achieve monthly, quarterly and yearly goals.  In addition, you’ll provide in-depth training to owners and key players specific to tools that improve business processes and efficiencies. 

At Home Instead, Inc. ("Home Instead") we are Changing the Face of Aging®.  To be successful, we require enthusiastic, collaborative and highly skilled business professionals. We set high expectations for this impactful and rewarding work.

At our core lies an incredible company culture embodied by our motto, To Us, It's Personal®. If you value a workplace filled with people who genuinely care about you, apply today to join our family!

As a Business Performance Coach, you’ll serve as a coach and consultant to franchise owners to . . .

  • Coach all operational areas including business planning, P&L's, sales strategy and human resources.
  • Support franchise revenue growth and profitability.
  • Assist owners with the utilization of all resources.
  • Drive participation in company-wide initiatives, events and programs.
  • Provide in-depth training to owners and key players specific to tools that improve business processes and efficiencies.
  • Maintain a schedule of proactive monthly phone calls to franchise owners.
  • Support, assist and encourage development of franchise owners through modules, financial tools and performance plans.
  • Deliver presentations in front of small and large groups when needed.
  • Support and assist Business Performance Manager in executing the strategies of the region.
  • Travel approximately 25% (i.e. office visits, training events, state meetings). 

Education, Experience and Required Skills:

  • Bachelor's degree in business.
  • Five years of related business management experience, or an equivalent combination of education and work experience may be considered. 

Knowledge, Skills & Abilities:

  • Understand and uphold the policies and procedures established by Home Instead Senior Care and the related role to the Business Performance Department.
  • Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
  • Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
  • Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staffs.
  • Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
  • Ability to work independently and meet deadlines.
  • Ability to maintain confidentiality of information.
  • Ability to plan, organize and prioritize daily, monthly and yearly work.
  • Ability to present a professional appearance and demeanor.
  • Ability to reach with hands and arms to operate office equipment.
  • Ability to perform duties in a professional office setting.
  • Must be proficient with Microsoft office products.
  • Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
  • Ability to work evenings or weekends as required.
  • Ability to travel approximately 25% of the time. 


At the Global Headquarters, we lead a worldwide network of independently owned and operated franchises. We partner with amazing franchise owners who lead and inspire teams of key players and CAREGiversSM who provide personalized care, support and education to enhance the lives of aging adults and their families. These franchise offices provide 100 million hours of care annually and employ nearly 100,000 CAREGivers, whose work enables seniors to live safely and comfortably in their own homes for as long as possible. The Home Instead® network partners with clients and their family members to meet various individual needs. We provide services and offer resources that span the care continuum – from personal care and specialized Alzheimer’s care to hospice support and free family caregiver education resources. Home Instead is globally changing the face of aging.


To us, it’s personal® doesn’t just extend to our clients; it extends to our employees, their families, and the benefits they receive. Home Instead, Inc. takes a holistic approach to benefits and our philosophy is to support employees and their families throughout life’s journey.  We help employees achieve work/life integration, plan for the future, celebrate successes and provide protection in unexpected situations. The Home Instead, Inc. package covers three general areas and includes:

Health & Wellness

  • Health Insurance – Employees may choose between a high deductible health plan and PPO.  Premiums are partially subsidized by Home Instead.
  • Dental Insurance – Home Instead pays 100% of the premium for employee coverage and subsidizes a portion for dependent coverage.
  • Vision Insurance – Home Instead pays 100% of the premium for employee coverage and subsidizes a portion for dependent coverage.
  • The Kitchen Table – Provides an on-site dining experience.  Employees enjoy delicious, nutritious meals prepared daily by our personal chef and chef’s assistant.  Home Instead subsidizes the cost to keep prices affordable.  The Kitchen Table gives us the space and time to build relationships through food and fellowship.
  • Wellness Program – Includes an optional annual health risk assessment, $300 a year for wellness, annual health fair, flu shots, and on-site massages.
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (Health; Dependent Daycare/Eldercare)

Financial Wellness

  • Benefits+ – This program provides funds to help make benefits more affordable for employees and their families. Employees receive $2,000 for 2021 (new employees hired after January 1, 2021 receive a prorated amount based on their benefits eligibility date).
  • 401(k) Plan – Offers a 5% employer match, and free expert financial consulting services.
  • Tuition Assistance – Home Instead provides employees up to $5,250 each calendar year for continuing education.
  • Student loans – Employees have the option of using Benefits+ dollars of $2,000 to help pay student loans.
  • Life Insurance – Employees receive life insurance equal to 1 x salary.  In addition, voluntary life insurance is available for employee, spouse and/or children.
  • Short Term Disability – Premium is 100% employer paid.
  • Long Term Disability – Premium is 100% employer paid.
  • Long term care insurance – Available at employee’s cost.
  • Employee Discount Program – Home Instead has relationships with local and national organizations to provide employee discounts on products and services.
  • Business Travel Coverage – Covers employees while traveling for business and provides coverage for emergency situations including medical evacuation, hospital fees, family travel expenses, emergency travel arrangements, and additional life insurance.
  • Pet insurance – Our fluffy friends are part of the family; pet insurance is a voluntary benefit and affordable option to help cover out-of-pocket expenses. 

Work/Life Integration

  • Honor PTO – Our Honor PTO program is based on radical trust.  We trust employees to be accountable, to get the job done and to work with their teams.  There’s no accrual of days off and no set number of days.  Employees work with their manager to balance work and personal needs.
  • Professional Development – This program provides learning opportunities related to individual roles, professional development, and personal development.
  • Employee Assistance Program – Provides free short-term confidential counseling.
  • Quarterly Socials – We have fun at Home Instead!  Our quarterly socials give us the opportunity to connect and enjoy time with each other.

Applicants have rights under Federal Employment Laws:

Family Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)


Job ID: 7381

Posted 30 days ago

Share This Job