Production Lead - Robotic Operating Center or Remote

Mutual of Omaha

The objective of the Intelligent Automation program is to keep associates focused on work that provides the highest customer value.  In order to achieve that, effective monitoring and maintenance of our robotic process automations is key.  If you enjoy the challenge of troubleshooting a production issue and ensuring our business areas and customers have a quick turn around of production issues, this role could be for you.  We are looking for someone with great communication skills, strong attention to detail, high learning agility and someone who likes to have fun!   Come be a part of the strategy to optimize work at Mutual of Omaha!

WHAT YOU'LL DO:

  • Executes the deployment of approved robotic code into the production environment.
  • Maintains the daily administration of the RPA software production environment (scheduling processes, monitoring resources, etc.).
  • Timely identification, management, investigation, reporting and resolution of exceptions and process terminations (infrastructure and process exceptions).
  • Proactively communicates with business partners and process owners regarding production performance and issue resolution.
  • Assists team in process automation reviews and/or SIT testing validation.
  • Designs, configures, tests and monitors process enhancement requests as capacity allows.
  • Proactively communicates production issues as they arise and their proposed solutions to management to reprioritize tasks.
  • Drives process improvements by identifying issues/trends that occur in production and communicate with developers to proactively address or prevent those issues in upcoming automations.
  • Collaborates with process leads to ensure exception handling of future automations is complete and enhances best practices.

ABOUT YOU:

  • Ability to work flexible and variable work schedule which include Saturday or weekends to support business needs.
  • 1+ years of providing operational or production level support on software /applications.
  • Effective communication and collaboration skills, ability to interact and work well with the team and internal and external business partners at all levels.
  • Demonstrated initiative, ability to prioritize competing priorities and remain successful in a fast-paced work environment.
  • Analytical skills, problem solving and sound decision-making abilities.
  • With oversight and coaching, utilizes sound judgement in development design and configuration.
  • You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
  • You are able to work remotely and have access to high-speed internet.

VALUABLE EXPERIENCE:

  • Formal training and experience configuring in an RPA software.
  • Associate's Degree.
  • Minimum 3-6 months of hands-on experience deploying and monitoring RPA software.
  • Knowledge of the enterprise's business and IT operations.

WHAT WE CAN OFFER YOU:

  • A diverse workplace where associates feel a sense of belonging.
  • An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
  • Tuition reimbursement, training and career development.
  • Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
  • Flexible spending accounts for healthcare and childcare needs.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Competitive pay with an opportunity for incentives for all associates.
  • Flexible work schedules with a healthy amount of paid time off.
  • For more information regarding available benefits, please visit our Career Site.
  • Minimum: $62,654 MidPoint: $81,451 Maximum: $100,247
  • Pay commensurate with experience.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Job ID: 7470

Posted 21 days ago

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